Home & Leisure Premium Wholesale

Hello

I would just like to let you know how pleased we are with the service we have received at home and leisure for our hot tub that we purchased. The customer service has been great and we did not even purchase the hot tub there. We have been there twice now and both times have been great experiences.

I have been using my Master Spa Twilight Series 240 for approx. 4 months now. I had a lengthy delivery delay as I wanted to place the hot tub on a deck 20ft above ground, which in the end, required me to arrange for a boom truck. At first I was not sure if I had made the right decision, but after ongoing communication with Christian, and with his diligent efforts, it was finally delivered/installed. I have since had a few questions regarding operation and chemical usage and in every instance I found that Christian either had the answers or got back to me in a day or so. I also had one service issue with LED lights not working. However a service tech came and sorted the problem within several days. Overall, I have found the level of sales and service support second to none and I am very satisfied. Only regret is I didn't get my hot tub sooner!

I am so happy with our TS 8.25. We did a lot of research prior to buying (we have owned 2 in the past) and appreciated Jessica's common sense approach to helping us buy without pressure. Everyone was so friendly and WOW we knew that we were buying something of quality or we wouldn't have bought... What we didn't expect is how AMAZING THE JESTS ARE. We find the whole family keeps coming back to visit more often. I no longer itch when I get out of our hot tub because of the special system it has in it, plus our one son who was in a car accent 6 months ago and he has stopped his physio treatments all together now. Thank you for being awesome!

We bought a Nordic Spa March 2012, heater went near the end of Nov / Dec 2012, now the Spa board has gone, took tech 1.5 weeks to come out and trouble shoot , we are entering our 3rd week now , it will take another 5 business days , CUSTOMER SERVICE SUCKS - DO NOT BUY PREMIUM WHOLESALE SPAS ...

Purchased a Michael Phelps Swim Spa and love it!
Thanks to Christian and Jessica for answering all our questions and giving us a great price (we shopped all over and found the best swim for less than other places). Highly recommend them.

We were having some trouble with our hot tub not turning on so we called Premium Wholesale. They came and fixed the issue right away and the gentleman who came was very helpful and was happy to help us.
They also called us the next day to make sure we were ok.
Job well done.

Our friends recommended Home & Leisure as they loved their hot tub that they purchased there. Jessica was so helpful and was much more experienced than any of the other places we visited.
After we got it installed and had questions about the water she was there to answer them and even came out to give us a tutorial.
We use our Michael Phelps swim spa almost everyday and now couldn't be without it! Thank you to Jessica and Mario and the rest of the Home & Leisure Premium Wholesale team!!

We purchased a hot tub from this company less than a year ago. We are having a problem that the tub is over heating and the water is soupy and smells. We contacted them to complain and have someone come out to take a look at the tub. No one returns calls so we went down to the store. We were told it is water chemistry purchased $500 dollars worth of product. Changed the water put in new filters and 4 days later thge water again was soupy and smelly. We called and brought in a water sample. The sample was clear of phosphates and the ph level was perfect. Several more phone calls not returned and we went in to talk to Christian (the owner. ) Melanie who is supposedly the technician told Christian the owner that we refused the service fee which is a complete untruth as we were never made aware of a fee. Christian told us that he would send Jessica out the following day to access the situation. Jessica did show up and brought a floating chlorinator and said that Melanie would come the following Friday to figure out why it was overheating. Melanie called and said that she would not be coming out but to turn down the hot tub to 98 degrees and that will fix the problem! No one will return our calls and the hot tub is still not usable! I need the hot tub for medicinal purposes and the smell and the feel of the soupy water makes it very hard to relax and use the tub. We have changed the water 5 times this summer our hydro bill is through the roof and we have a unusable hot tub. This place is so quick to sell you a product but has no service to back it. I want them to take back the hot tub and refund the money!