Home & Leisure Premium Wholesale

Swimming Pools, Spas & Hot Tubs
Kitchener ON N2C 2J6
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Swimming Pools, Spas & Hot Tubs
Home & Leisure Premium Wholesale
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95%

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Reviews for Home & Leisure Premium Wholesale

Average customer rating:
9.5 10 (145 reviews)

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Sarah from Guelph
Sarah from Guelph
2 reviews Guelph, ON
10/10

Twilight Series

I am so happy with our TS 8.25. We did a lot of research prior to buying (we have owned 2 in the past) and appreciated Jessica's common sense approach to helping us buy without pressure. Everyone was so friendly and WOW we knew that we were buying something of quality or we wouldn't have bought... What we didn't expect is how AMAZING THE JESTS ARE. We find the whole family keeps coming back to visit more often. I no longer itch when I get out of our hot tub because of the special system it has in it, plus our one son who was in a car accent 6 months ago and he has stopped his physio treatments all together now. Thank you for being awesome!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for your review!

brian and cindy cambridge from Cambridge
brian and cindy cambridge from Cambridge
1 review Cambridge, ON
0/10

No Heat Again

We bought a Nordic Spa March 2012, heater went near the end of Nov / Dec 2012, now the Spa board has gone, took tech 1.5 weeks to come out and trouble shoot , we are entering our 3rd week now , it will take another 5 business days , CUSTOMER SERVICE SUCKS - DO NOT BUY PREMIUM WHOLESALE SPAS ...

Approximate cost of services:
$0.00
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Company Response

We regret that we did not meet your expectations for the service and repair of your hot tub. Although we do strive to keep the majority of parts in stock for the various manufacturers spas we carry, we sometimes have to order a part directly from the manufacturer when we do not have it. Typically, this process will take 5 business days and once we receive the part we send out our technician to do the repair. It looks like it took a few extra days and we do apologize for the delay. We are glad that you are up and running but hope you will contact us to discuss. We are not happy unless you are satisfied.

Please contact us at 519-895-0606 or service@premiumwholesale.ca
if we can be of assistance.

Jim from Essex
Jim from Essex
1 review Essex, ON
10/10

Swim Spa

Purchased a Michael Phelps Swim Spa and love it!
Thanks to Christian and Jessica for answering all our questions and giving us a great price (we shopped all over and found the best swim for less than other places). Highly recommend them.

Approximate cost of services:
$32,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for posting your review!

Griffin
Griffin
1 review Mississauga, ON
9/10

Hot tub service

We were having some trouble with our hot tub not turning on so we called Premium Wholesale. They came and fixed the issue right away and the gentleman who came was very helpful and was happy to help us.
They also called us the next day to make sure we were ok.
Job well done.

Approximate cost of services:
$95.00
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Sue Van Leeuwen from Kitchener
Sue Van Leeuwen from Kitchener
1 review Kitchener, ON
10/10

Swim Spa and Hot Tub Installation

Our friends recommended Home & Leisure as they loved their hot tub that they purchased there. Jessica was so helpful and was much more experienced than any of the other places we visited.
After we got it installed and had questions about the water she was there to answer them and even came out to give us a tutorial.
We use our Michael Phelps swim spa almost everyday and now couldn't be without it! Thank you to Jessica and Mario and the rest of the Home & Leisure Premium Wholesale team!!

Approximate cost of services:
$25,000.00
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Company Response

Thank You. We appreciate your business and review!

Rina Jakupi in Cambridge
Rina Jakupi in Cambridge
1 review Cambridge, ON

First Review

0/10

NO SERVICE!!!!!!! DO NOT BUY A HOT TUB!!!!!!

We purchased a hot tub from this company less than a year ago. We are having a problem that the tub is over heating and the water is soupy and smells. We contacted them to complain and have someone come out to take a look at the tub. No one returns calls so we went down to the store. We were told it is water chemistry purchased $500 dollars worth of product. Changed the water put in new filters and 4 days later thge water again was soupy and smelly. We called and brought in a water sample. The sample was clear of phosphates and the ph level was perfect. Several more phone calls not returned and we went in to talk to Christian (the owner. ) Melanie who is supposedly the technician told Christian the owner that we refused the service fee which is a complete untruth as we were never made aware of a fee. Christian told us that he would send Jessica out the following day to access the situation. Jessica did show up and brought a floating chlorinator and said that Melanie would come the following Friday to figure out why it was overheating. Melanie called and said that she would not be coming out but to turn down the hot tub to 98 degrees and that will fix the problem! No one will return our calls and the hot tub is still not usable! I need the hot tub for medicinal purposes and the smell and the feel of the soupy water makes it very hard to relax and use the tub. We have changed the water 5 times this summer our hydro bill is through the roof and we have a unusable hot tub. This place is so quick to sell you a product but has no service to back it. I want them to take back the hot tub and refund the money!

Approximate cost of services:
$9,000.00
0 of 1 people found this review helpful.
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Company Response

We are sorry to hear that you are feeling this way as we have tried several times to contact you at the number provided without success.

We take customer satisfaction seriously and are not happy unless you are.

Please contact us if you are still experiencing difficulty with your water chemistry and we'd be happy to help.

We aren't satisfied until you are!

Toll Free: 1-877-616-TUBS
Email: service@premiumwholesale.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home & Leisure Premium Wholesale

Premium Wholesale Home & Leisure opened in 1997 in Kitchener Waterloo, Ontario. We are your Hot Tub & Swim Spa/All Season Pool Warehouse - Top Brands for Less! At 14,000 square feet, we have one of the largest displays of Hot Tubs in Canada with over 40 tubs on display! Our Kitchener showroom offers nearly innumerable options for your home and backyard oasis.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Hot Tubs, Spas, Swim Spas, All Season Pools, Pool Tables, Hot Tub Supplies, Hot Tub Filters, Hot Tub Chemicals, Hot Tub Parts
SERVICES
Hot Tub Service, Hot Tub Repair, Swim Spa Service, Swim Spa Repair
BRANDS
Master Spas, Michael Phelps Swim Spas, H2X Swim Spas, Twilight Spas, Healthy Living Spas, Clarity Spas, Getaway Hot Tubs
WEBSITE
http://www.premiumwholesale.ca
YEAR ESTABLISHED
1997
NUMBER OF EMPLOYEES
12
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.