Please stay away from using this company. They have cause so much stress and anxiety and do not care about the sloppy job they've done.
I had my mothers things in storage with them as she and I had purchased a home together . First the day of the move the night before they called to say they cannot move me beause the truck broke down , it will be on the next day (friday) , friday comes and I'm waiting and waiting finally I called and she told me that no they will not be coming the truck is not fixed I said you only have one truck? I demanded that they rent a truck or they can pay my rent of where I was staying she said we will compensate you. The same day she calls back to confirm they will be there Sat am 8-9 and that I can deduct $35 as they wont charge me for the extra 2 days in storage I said really cause its your fault its in there for 2 more days then she says ok $113 gee I said all this inconvince and you only deducted that unacceptable.
Sat morning they were 212 hrs late , they load only my bedroom furniture and we go to the new place . Here were it gets worse... they bring all my mothers boxes I can hear on the boxes clearly marked FRAGILE that whatever was in there was broken and sure enough it was all the boxes marked fragile were broken , the guy says take pictures you have 10 days to summit a claim. I have a phone full of pictures. Wait it gets better they dont assemble your bedroom no one told me that ever never even mentioned it . So they leave we start to assemble my bedroom and guess what everyone they gave me someone else's mattress ( they had 2 other deliveries to make after mine and my mattress was the last thing they brought in and mine is just a year old , this mattress you can tell was at least 10 yrs old and stained beyond anything you can imagine I called right away she tells me oh I will check the warehouse I said why it was on the truck it wasnt in storage and she said oh they wont come back today. Monday comes I call and she told me I'm still checking I said check what ??? by now who ever they gave it to has a new mattress and do they even know which delivery they gave it to . I summitted my claim and she told me it will take 6-8 weeks I said no way I am not waiting that long for a mattress I demand a cheque for the cost of my mattress and I will go and buy an new one and to come and get that disgusting one out of my house .she keeps telling me I have to check with my manager (this is all this girls knows how to say ) I told her give me your manager , oh she isnt here right now I said give me her email or the presidents email or you will hear from my lawyers , it like crickets in the air no resopnse . And I'm still waiting nearly a week into this .
Do yourselves a favour stay away from them !! no customer service skills and no sympathy for the stress they caused .
- Approximate cost of services:
- $964.00