Mary from Oakville

I will never shop there again. I had a sofa custom made for our basement , salesman said its 6-8 weeks which I understood and was ok with. at 6 weeks I called to see if its still on schedule to be 6-8 weeks and I was told no that it will be 4 more weeks .No one called to ask me if an additional 4 weeks was ok they made half the couch and the other half I still have no idea why its on backorder and I cannot get an answer other then its delayed. I also ordered a coffee table which I thought I would pick up , I asked about that when I went in to pay my balance and was told it was in , a staff member when to check and no its not in so a sales person checks to see who has one in stock , he found one and said 1-2 weeks I said ok. I called them 1 week later and was told that it will be delivered with my sisters bedroom furniture( she also had to wait for them to change it due to the driver scratching it and knicking a corner out of it) I was surprised and happy . First of all you don't have an option to choose when delivery comes they tell you even if you cant be there its a recording you don't have the option to pick morning or afternoon , anyway her furniture came and my coffee table was no where to be found the two delivery guys told me they never got one to be delivered. Once again Im mad and confused so I call and they tell me its not in stock there and it will be another week I was so angry I want to cancel the order and be refunded when the manager ( Burlington location ) comes on to tell me he is sorry . Not good enough this is 3 weeks of no one calling me to let me know , no one knows whats going on, different story every time I call. Im tired and will never ever shop there again . I still don't know why my couch is backorder and half was made . Be ware they treat you like a NOOOOOOO BODY to.

Please stay away from using this company. They have cause so much stress and anxiety and do not care about the sloppy job they've done. I had my mothers things in storage with them as she and I had purchased a home together . First the day of the move the night before they called to say they cannot move me beause the truck broke down , it will be on the next day (friday) , friday comes and I'm waiting and waiting finally I called and she told me that no they will not be coming the truck is not fixed I said you only have one truck? I demanded that they rent a truck or they can pay my rent of where I was staying she said we will compensate you. The same day she calls back to confirm they will be there Sat am 8-9 and that I can deduct $35 as they wont charge me for the extra 2 days in storage I said really cause its your fault its in there for 2 more days then she says ok $113 gee I said all this inconvince and you only deducted that unacceptable. Sat morning they were 212 hrs late , they load only my bedroom furniture and we go to the new place . Here were it gets worse... they bring all my mothers boxes I can hear on the boxes clearly marked FRAGILE that whatever was in there was broken and sure enough it was all the boxes marked fragile were broken , the guy says take pictures you have 10 days to summit a claim. I have a phone full of pictures. Wait it gets better they dont assemble your bedroom no one told me that ever never even mentioned it . So they leave we start to assemble my bedroom and guess what everyone they gave me someone else's mattress ( they had 2 other deliveries to make after mine and my mattress was the last thing they brought in and mine is just a year old , this mattress you can tell was at least 10 yrs old and stained beyond anything you can imagine I called right away she tells me oh I will check the warehouse I said why it was on the truck it wasnt in storage and she said oh they wont come back today. Monday comes I call and she told me I'm still checking I said check what ??? by now who ever they gave it to has a new mattress and do they even know which delivery they gave it to . I summitted my claim and she told me it will take 6-8 weeks I said no way I am not waiting that long for a mattress I demand a cheque for the cost of my mattress and I will go and buy an new one and to come and get that disgusting one out of my house .she keeps telling me I have to check with my manager (this is all this girls knows how to say ) I told her give me your manager , oh she isnt here right now I said give me her email or the presidents email or you will hear from my lawyers , it like crickets in the air no resopnse . And I'm still waiting nearly a week into this . Do yourselves a favour stay away from them !! no customer service skills and no sympathy for the stress they caused .