I purchased a keyboard, tried to return it after 13 business days (18 actual days) including Family Day and weekends. Their store policy says return after 14 days. They refused to do a refund. Offered a "store credit" with a 20% restocking fee for an off-the-shelf unused and unopened keyboard. Very rude service insisting on strict interpretation of their 14 day policy. "Sorry bud, bigger men than us decide the policy." I certainly know now that I will never ever shop here again - total &%&&#(@#( service - a complete waste of time and money. When I threatened to write negative reviews online they said 'go ahead' as if they could have cared less what people thought about them. Recommend no one shop there. I suspect the other reviews are written by employees or owners. This was by far the worst retail experience I have ever had.
- Approximate cost of services:
- $150.00