Great job doing the flooring initially very happy
I have never ever left a negative review in my life!
Our hardwood floor was stripped and refinished by Fred and his team approx 3 -4 years ago. We were initially thrilled with the job that was done.
Over the last year or so we noticed that every footprint shows on the floor in higher traffic areas. We currently wear slippers even in the hot weather as even is socks you can see every footprint. Not ideal in the summer.
If you lift up the heat registers in the house you can see that the difference between the finish that is untouched under the register or under the kitchen table as compared to the flooring where there is traffic.
2 weeks before we called Fred we decided to try a flooring product called Bono to see if it would help. It did not.
Fred replied to my email right away and came over very quickly at my request!
Unfortunately he locked on to the fact that we tried Bono and would not listen when we told him that it had only been used twice. He became arugmentative and defensive asserting that the issue with the floor was using Bono.
We ended up asking him to leave.
We were told that the "warrantee" on the floor was 8 years.
As I started with, very happy with the work that was done but extremely disappointed in the response to our concerns and the attitude.
The floor will need to be refinished again or taken up and replaced.
- Approximate cost of services:
- $3,000.00