We called them to empty the pumping chamber of the septic system because the pump needed to be replaced and the plumber requested it empty, and realizing it was a bit of an emergency, they were able to come within a few hours. The guy (the son of the owner) was very efficient and explained everything to me so that I would understand how the system works. He even went a step above and rinsed out everything with a couple of buckets of water. He was very nice and pleasant to talk to, and when he saw our 6-month old, he proudly mentioned his wife was pregnant and due in July. He did a good job and I would definitely recommend this company to anyone. Whoever answers the phone needs some customer service guidance, but the actual work was well done, and quickly at that.