Appliance Repair Team Inc.

This company and their customer service is a joke.
They charge $80+tax just for the visit. If you have them diagnose, it rises to $322 all in.
I paid $322 for a tech to spend 30 mins total in my home to me that I have a faulty convection element. He advised me that the part would cost $254 plus tax, he said that it was on back order and wouldn't be available for several weeks. When I asked him for an image / specs of the product, so that I could order it myself, he refused to provide it, and told me to take it up with the parts department.
I called the parts department on Monday, and they told me that the part won't be available for several weeks, and that it would cost over $500. They still refused to provide any more info than the generic "Convection element" and said that if I order it myself, they won't come back to fix it.
I have tried calling 12 different times. Spoken to multiple people, and all they do is make excuses. THIS IS THE WORST CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED.

My washer stopped working and I called the Appliance Repair Team. They came out within 2 hours but I told them I wanted to know the cost of the parts before they went ahead with the work. They installed a new pump without first telling me the cost. When they gave me the bill the part cost was $310.36. I felt I had no choice at this point as they had already installed it. I paid a $700.00 bill. After they left I googled the part (as they left the empty box). The part was only $44.00 when I called LG to inquire about the cost. This company is shameless......find another repair company that values honesty!!

Horrible experience!!! Technicians were rude, they claimed that they were going to do a service to try to repair my oven, well all these service was is to take some screws out and tell me what was wrong with the oven, so I paid $361 for them to tell me that the oven needed a part that cost $1550
I can understand paying some fair amount of money for having some one to come and tell me what is wrong with the oven but not $361, is ridiculous! Called to complain and manager was beyond rude !!

Stay away from this company. They say that the service call is $80 that is to show up at your door (which you find out later). But then they charge $320.70 for labor. Parts would have been another $515 which we said was ridiculous as the refrigerator is 11 years old. We are out $327.70

Unfortunately I did not look at the reviews for this company and called the number. The same day a technician with unknown credentials promised to fix our dishwasher. We are $1200 in and nothing has changed and our dishwasher was still disfunctional. The technician returned and suggested to spend another $1700 for their services.

Didn't even open up the fridge assembly, based it on experience and still not working

I find it amazing companies continue to get away with this type of service. Our Sub Zero Freezer stopped working...called this company to come and help figure out the problem. Was told the comperessor was shot and needed replacement. Was told the cost for the parts and installation was approx $5k and wouold take approximatey 1 week to get the part.....had to pay 50% up front. 3 weeks later and multiple call to their 'help' line (a term I use losley), and being promised either ther 'parts department or a manger would call me back the following day (never did). Finally showed up to replace the broken part (my wife was home at the time). Came hoome after work and found a box with the broken parts sitting on my front step leading up to my front door. Called imediately and was told their 'policy' is that they don't remove broken parts (no mention about leaving garbage on your front door). Called the next day and after being put on hold for 20 minutes) sfinally spoke to a manager ('Ilona') and was told she woudl speak to this technicitan's manager ...when I asked when they woudl come back to remove the garbage.....she said I was being (and I quote) 'unreasonable' and then said she was ending the conversation and hung up

Tihs company could not care less about service....they just want to take your money......

For this type of service/attitiude...GO ELESWHERE!

"Repair" guy demanded payment upfront of $ 322.05 otherwise won't touch the dryer and I still will be charged with the same amount by the company(!) Ripped the noisy laundry dryer apart - after that the machine wouldn't work any more. Kept saying "don't worry, don't worry". Stated that he has to order a replacement part or more, about $ 500 / part give or take, then he has to come back with the replacement part plus another $ 322.05 installation fee!!!!!!!! Outrages!!!
STAY AWAY FROM THESE ... (banned word).

I booked an appointment online for microwave repaid, and a tech was dispatched today. Shortly after arriving he said he was unable to remove the microwave from the wall, and blamed it on bad construction by the condo company, saying my cupboards would likely have to be removed to get the microwave out. This dispatch cost me $92 including tax. Obviously no work was done as he couldnt (or wouldnt as it was later found out) remove it from the wall.

After he left, and being one of the least handy people in the world I gave it myself a go. Got the microwave out of the wall in less than 5 minutes. Called them back immediately and was told I would have to pay a second dispatch fee, plus a $256 diagnostic fee. I cut it off right there.

Still, $92 to tell some drivel about bad construction when I was able to remove it myself 5 minutes later having no work or diagnostic done should be enough to warn anyone else. Absolute disgrace.

Very dishonest process from start to end. They pushed me to pay over $300 beforehand for a service with no knowledge of how much the pieces would cost and when they quoted me a ridiculous price (over $300 for a valve) they refused to reimburse the service cost although it hadnt been done. 0 customer service afterwards which I had never seen in Toronto before.