repair tech showed up to my house to repair a stove, that I had informed has a known problem with the upper door switch/locking latch, he informed me it would cost $280 for the repair plus parts, I informed great get it working.
20 minutes after he was done googling the stove and model he informed this part was discontinued, and presented me with a $316.41 bill for a repair ...?
I have to say, I'm a bit confused and a little ticked off, he didn't fix anything as the part is discontinued, but felt it just to charge me $316.41 for a repair...? the tech that showed up spent more time searching the model of the stove on google then anytime actually working on it. more offensive is when he left, I found all the information regarding serial # and model # on the metal plate that is attached to the top left corner of the stove he so called repaired.
I have called customer service 4 different times all of which informed they would be getting back to me, "Sonia" who I spoke with this morning informed she would look into this matter and get back to me today. it's now 5:54pm and guess what , I'm still waiting.
I have also left 2 messages on the customer services form on their web site and received an email informing someone would be getting back to me. guess what.... I'm Still Waiting
Sergio Baylet
Cambridge Ontario.
- Approximate cost of services:
- $316.41