JPS Furnace & Air Conditioning

Last spring we decided we were going to stay in the house and replace the 36 year old furnace, add air conditioning and replace the hot water tank. We had thought about going tankless but the salesman said we'd need a water softening system to go with it and we'd be best to get a conventional tank. The installation crew were very good and helpful in how to vent the furnace to the opposite side of the house as space was limited. Putting the liner in the chimney to exhaust the water heater was a challenge due to some bends but they did get it done finally. The entire install took a little longer than anticipated due to some complexities. The crew was tidy polite and thorough. They were good on explaining how the system works. We didn't have time to clean the ducts before the install so we did that after and that service was performed well. I can recommend this company for their products and their service.

On Time with email warnings to report their timing. Clean, efficient, friendly.
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JPS Service Technicians have demonstrated over a couple years annual maintenance visits they are knowledgeable and are personable and friendly to customers.
When customers are stressed from untimely furnace equipment issues the JPS technicians provide good quality service and repair performance.

We had JPS install a furnace and air conditioner a couple of months ago. John and Kaida arrived on time and worked hard all day to get the installation done. They did a great job of cleaning up after themselves. All of the cords were bundled and out of the way upon completion. We love the new furnace.

Let's recount my experience with JPS.

I've been deceived, intimidated, mislead, waiting weeks for jps information to my questions, raised voice/yelled at, haven't followed my instructions(within code), ignored, devalued my home by smell & aesthetics. And they're going to put a lien on my home.

I went with JPS because I purchased my furnace from them and thought that was great(paid in full). But it was a big mistake and a huge ordeal going on months. I wanted a tankless water heater and it's been nothing but problems. They installed the tankless water and vented the piping in the front corner of my home by the walkway(street facing). I didn't agree to this. And I had to tell them that there was room from the removed water(tank) heater that the venting could be done to the back side of the home. They're accumulated years of experience was not there and lacking this acceptable solution.

Then the information took weeks to come to me. They said two pipe venting that went to one pipe venting until the day of the install, back to 2 pipe venting. Their sales and installers propose different installs.

JPS said they don't have time to draw out a quote with installation diagram.

The don't seem to understand real estate because of the esthetics and smelling issues from the 2 pipe venting & intake.

Dealing with JPS is not pleasant as they have yelled at me when they came to review the installation. Leaving messages at JPS doesn't even get a call back.

They have threatened me via email to pay them otherwise they will lien my home. They have stopped replying to me.

I'm in the process of looking for another vendor to remove their equipment so I can return it back to them.

Opted for the "super" quiet A/C (but highest cost) and the entire process ran so smoothly. The personnel were super helpful and efficient - showroom staff, project estimator and installation team - could not have wished for a better experience. Highly recommended.

My furnace quit during a cold snap. Called JPS, Mike came out and had my furnace working within an hour for a very reasonable price. Excellent service from both Chantelle and Mike. Highly recommend JPS!

JPS provided and installed our first a/c for this house 2 1/2 years ago and we have the 12 years of annual follow-up included. (So this was the second time for service)... and they include the furnace too! The technicians (Brady today) have been professional and efficient, and the booking and day-of communication is great!
I would really recommend this company with no hesitation

Last January 2021 I purchased a Daikin furnace and got a water tank from JPS Furnace and air conditioning worth $7,665. This is the biggest mistake I've ever made. February I have to call for service because the furnace is not working, the tech came In and said the filter is clogged ok it's just a month that you've installed it and already clogged? So he changes the filter and clears the code which is b0 blower motor, and I ask him to schedule me for duct cleaning by the way we don't have pets in the house and I always change the filter every 2 months as the tech told me to. Then in April same problem again code error b0,b3 blower motor the service manager told me that my house doesn't have enough return air so they add 2 return air. Then here comes summer so I don't use the heater. So Sept 26, 2021, I replaced the furnace filter to prepare for winter. On Oct 23 at 2 AM my daughter is knocking our door and said that it's cold so I found out that our furnace is not working. So I phoned JPS Furnace and airconditioning for a service call and the tech came in at 2 PM and he said that code error b0,b3 blower motor and said that he doesn't have parts and he left a small portable heater and will come back Monday. So frustrated, stressful and mad because I have a 3-month-old baby and a 5-year-old daughter. So the tech came back Monday replaced the blower motor and after the repair, he said that everything is working fine and wanted to leave right away but the temp inside the house is still at 16 degrees Celsius. So I won't down and check the furnace blower motor shut down again and getting some error code b0,b3 same fault. So I ran outside and call him. He check it and said oh yeah error code again so the tech left me the portable heater and told me to wait until tomorrow because they will think of a game plan. So Tuesday, Oct 26 I can't get hold of the service manager they said he is busy I tried calling him 20X and still no answer. JPS Furnace and air conditioning just left us a broken furnace. Chad and Steve are both service managers sent me an email telling me that it's my house that has a problem and not the Furnace they blame the layout of my duct inside the house that is why there is a code error b0 and b3 which the blower motor is not working they said that there is a restriction of cold airflow in the system because of the layout of the duct in the house. I ask them are coming back to fix the furnace or just explain to me what to do? And no answer from them.
So I called JDC Mechanic for help the tech came in around 3 PM he diagnose the problem and the cause of the blower motor quit working and those code errors b0, b3 where there is a restriction of cold airflow is the pleated filter. JPS Furnace gave a pleated filter that restricts the airflow going to the furnace.
If JPS Furnace explained this to me there won't be a problem.
JPS Furnace and airconditioning if you can't fix it that means you are in the wrong trade.
My children suffer from 4 days of a cold night.
We slept in one bedroom.
Bad customer service I won't trust this company again and won't recommend them at all.
Technicians and service managers are not well trained and do not know how to diagnose the problems.

JPS replaced our furnaces a couple of years ago and annual services are included with the cost. This years technician, Michael, was excellent- very thorough, very helpful, and very informative.