JPS Furnace & Air Conditioning

From a service check (organized by Tessa and performed by a very thorough and helpful Dan) of our almost 20 year old mid efficiency furnace and hot water heater which were having some issues, with eventual need for replacement of 3 significant parts (that would have cost about 1/2 price of a new furnace) plus knowing we would have to replace water heater, we opted to have Daikin high effiency (2 stage). Mick was excellent evaluating the furnace room and providing options for both Furnace and Hot water heater and install work that would be required.
Our existing Hot Water heater was a Bradford White which had performed very well, beyond its expected lifespan and Mick was able to provide an updated model of the same. The Daikin 2-stage gives us more savings with reduced gas consumption and is proving to be a great improvement on our old Trane furnace with better and quick warming of the whole house on these latest freezing days. Mick was also helpful in arranging an excellent Honeywell IAQ thermostat that replaces our old manual thermostat and humidistat that were eyesores, so we can now fully program temperature and humidity throughout the week with east changing on cellular phones or via the discrete wall mounted screen, and at a price well that bettered the self install (and less reliable) store brought thermostats.
Josh and James were very efficient and considerate with the install (and removal of old) furnace, water heater and thermostat and required duct and pipe changes. We were very impressed with their workmanship.
Everyone was very prompt at making their appointment times and it was easy to arrange suitable times for various visits. Mick has also gone out of his way to arrange filters for the whole year.
So overall we have significantly improved our home heating with new furnace, hot water heater and wireless thermostat for an amount less that we had expected to pay and with quality components with 12 year warranties.
We can thoroughly recommend JPS furnace and Air conditioning and the great staff based on our experience.

Ever since JPS installed the furnace in 2019 at my residence we've had subpar AC in the house. The AC unit was installed 2 years before by another company for reference.

We finally decided to act on this, and JPS technician came out and immediately diagnosed a compressor failure in the AC unit and advised since still under warranty to refer back to the company that installed. JPS advised an ~$3000 cost for them to replace. I had mentioned that i noticed airflow had been suboptimal in cooling phase to the tech but was told this is normal.

After consulting with multiple inept techs at the other company and being given the run around from them I found out how to access the dealer settings in my Daikon One thermostat that JPS had installed. CFM was showing at 600 for a 2.5 ton AC unit and from my readings and understanding should have been at least 50% higher towards 1000CFM. Since the Daikon one wouldn't let me adjust settings i ultimately said screw it and re-installed my nest thermostat and reseting the furnace dipswitches as per the manual and low and behold my AC is working fine now.

Either Daikon one thermostat was not setup correctly in first install by JPS, and was not even reviewed nor was the airflow issue reviewed on site visit. I am very versed in mechanical and electrical systems and solved the issue but for anyone without a trade knowledge this would have possibly cost them over $1000 without resolution, and upwards of $3000-$5000 if a full unit was replaced- Which would not have solved the issue.

Great attention to detail and respectful consideration given to customers in their own home. Were polite and professional and clean.

Called on Friday for an an issue with water in my furnace . They came first thing Monday morning and had it repaired in less than an hour. Great service and the technician Daniel was very knowledgeable and more than willing to answer all my questions.

We're very happy with the service we received from JPS. The quote we received was very thorough and passed our Condo Board approval quickly. The installers were great; answered all our questions and were wonderful with helping us program our thermostat and setting it up on our cell phone.

Installation personnel for both the Furnace in Dec 2021 and the AC in March 2022 done a fantastic job.

Barry was on time, very personable and thorough, noticed and replaced the UV light bulb on our furnace. He explained what he’d be doing and worked efficiently, great service.

Last spring we decided we were going to stay in the house and replace the 36 year old furnace, add air conditioning and replace the hot water tank. We had thought about going tankless but the salesman said we'd need a water softening system to go with it and we'd be best to get a conventional tank. The installation crew were very good and helpful in how to vent the furnace to the opposite side of the house as space was limited. Putting the liner in the chimney to exhaust the water heater was a challenge due to some bends but they did get it done finally. The entire install took a little longer than anticipated due to some complexities. The crew was tidy polite and thorough. They were good on explaining how the system works. We didn't have time to clean the ducts before the install so we did that after and that service was performed well. I can recommend this company for their products and their service.

On Time with email warnings to report their timing. Clean, efficient, friendly.
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JPS Service Technicians have demonstrated over a couple years annual maintenance visits they are knowledgeable and are personable and friendly to customers.
When customers are stressed from untimely furnace equipment issues the JPS technicians provide good quality service and repair performance.