Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Carter Hardwood Flooring

Floor Laying & Refinishing
BURLINGTON ON L7L 1B2
Write a Review
Write a Review

Recommended Professionals

99%(14 reviews)
88%(1 reviews)
94%(381 reviews)
99%(14 reviews)
88%(1 reviews)
94%(381 reviews)
HomeStars
Floor Laying & Refinishing
Carter Hardwood Flooring
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

31%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Carter Hardwood Flooring

Average customer rating:
4.5 10 (6 reviews)

Sort by

Susan in Toronto
Susan in Toronto
1 review Toronto, ON
10/10

Refinished all of our wood floors and staircase.

Joe had his men come and refinish our 40+ year old hardwood floors which were in terrible shape. As well, they completely redid our staircase. The quality of the workmanship is amazing! We are so very happy with the results. The men were polite, on time, work extremely hard often with no breaks and stayed late to finish on time. We would highly recommend this company!

Approximate cost of services:
$8,000.00
Was this review helpful?
Private User
Private User
Private User reviews Grimsby, ON
10/10

Flooring

My husband and I got Joe and his workers to do our floors and he did absolutely wonderful. He truly understood what we wanted and he exceeded our expectations. I highly recommend him he is truly passionate about his job and satisfying his costumers. He has done mine and all of my siblings and friends floors they all loved him. A bonus was he was very family friendly. He truly is a sweet guy and great worker.

Approximate cost of services:
$1,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
AnneL in Burlington
AnneL in Burlington
1 review Burlington, ON
1/10

Poor flooring refinishing

Hired Joe and his company to refinish our oak laid in place floors. Spent a considerable amount on new oak to tie in to the existing. Joe failed to mention that our original floors were quite thin and proceeded to sand down our brand new flooring to match - rather than discuss with us and replace the entire floor area with new oak. The result is that our flooring is warping at the edges, burn marks from the sander are visible in the flooring, and some boards are so thin that they have splintered. Our floors look terrible and get worse by the day - especially in contrast to our brand new kitchen and living space. As mentioned by other reviewers Joe promised to return to address these issues but never showed up to appointments (x3) and stopped returning calls.

Approximate cost of services:
$2,000.00
Was this review helpful?
Luda from Milton
Luda from Milton
1 review Milton, ON
0/10

hardwood floor instalation

I had hardwood floor installed for 1000 sq ft by this company.
The quality of work was very poor, a lot of gaps, nails marks everywhere, even baseboards were not installed properly. I had to hire another contractor to finish up stairs and fix whatever possible. I feel like they just wasted money I paid for exotic hardwood floor. This company is in the business just for the money not for doing a professional job. Unfortunately I paid them before I checked the floors and of course the owner did not return any of my phone calls after.
I would not recommend Carter Hardwood Flooring to anybody.

Approximate cost of services:
$2,600.00
Was this review helpful?
Blair Cowan from Toronto
Blair Cowan from Toronto
1 review Old Toronto, ON
0/10

Hardwood Flooring

Joe Carter at Carter Hardwood buffed and resurfaced our hardwood floors on the main level and upstairs hall. Immediately after they were finished we noticed that the floor was scratching very easily. Joe came back once but as the situation got worse he stopped returning any calls and never returned to fix the problem. Our floors are much worse now than before they were done.

Approximate cost of services:
$2,000.00
Was this review helpful?
Vivian in Oakville
Vivian in Oakville
4 reviews Oakville, ON

First Review

6/10

Refinished hardwood on main level

They were the cheapest company of the three we had give estimates for our 60 yr old hardwood floors, and they did a descent job. I wouldn't quite say great, because they let us come back into the house before the urethane was fully hardened, which meant furniture left impressions, but they came and touched those up a bit when we complained. Overall, they were worth the money.

Approximate cost of services:
$1,600.00
1 of 1 people found this review helpful.
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Floor Laying & Refinishing pros in Burlington?