This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Furnace & Air conditioning unit
Diagnostic for a Air Conditioner Repaur
This customer is a perfect example of why homeowners should not attempt to repair HVAC units on their own, unless they are licensed to do so. The Aire One technician tested the A/C and determined that the fan motor needed to be replaced. This is all that he did. The customer decided to try to save money and bought his own motor and attempted to replace it himself (after a lengthy conversation, he admitted this to us). However he was unable to install it correctly and called us back to fix it. We were ready to send a technician for another service call fee (which we felt was fair since we were going there a second time to fix his mistake) but he refused to pay. This is why he wrote this inaccurate review of our company. Its unfortunate that some people feel the need to tell lies when they don't get their way but that's exactly what has happened in this instance. Aire One takes pride in its work, and will always act quickly to rectify any issues with its service and/or installations. However in this case, Aire One did not change the fan motor, the customer did it himself, and therefore has only himself to blame for the A/C not working.
Brij, thank you for taking the time to write this review as we appreciate any and all feedback from our customers. However there are a couple of issues to address with regards to your comments. The first is that you failed to mention that before our technician left your home, he got your furnace up and running and provided you with heat. This is our main priority when responding to "no heat" service calls and our technician achieved that. He also check the furnace drain line and it was clear at that time; had it not been, the furnace would not have worked. He suspected that the problem had to do with the gas valve and he mentioned this to you. He also said that the furnace could stop working again at any time. This is why he RECOMMENDED that you consider replacing your 15 year old furnace, which leads to the second issue with your review. Aire One understands that its customers are the ones who hold the power and make the decisions rather than the other way around. As such, all our sales people and technicians would never INSIST that a customer make a purchase, as you stated, but instead they only make recommendations. At the end of the day, you the customer, has the control to make the final decision. In any case, we believe our technician did his job properly; he provided you with heat, and recommended that you replace your furnace. There was no dishonesty involved in his actions, as you claimed. It is unfortunate that you were not happy with our service as we always strive for complete customer satisfaction. It would have been nice to speak with you first regarding your dissatisfaction prior to your writing of this review. You had this opportunity when we placed a follow up call to you but your wife never mentioned anything to us at that time. Perhaps we would have been able to come to an understanding and figured out a resolution. Feel free to call us anytime 905-564-8545 if you have any further questions, comments, or concerns.
Thank you for your on line review.
You declined us to come back to perform a proper maintenance which includes the venting and a 22 points safety check and cleaning .
The fact that venting did not leak for 6 years since original installations would indicate that the company that services your furnace now, may have created this issue. We got even more suspicious when you mentioned to us that the service technician wanted to charge you a lot of money to reroute your existing venting unnecessarily!!!
We take a lot of prided in servicing our clients, and we would welcome the opportunity to service your equipment.
Please call us if we can be of any further assistance.
This entry did not meet HomeStars review criteria.
Infinity Service & Infinity AC
Thank you very much Nadeem for your feed back. Aire one is always here to help you with any of your hvac needs. We also provide incentive on any referrals we receive.
Thank you!