Brij, thank you for taking the time to write this review as we appreciate any and all feedback from our customers. However there are a couple of issues to address with regards to your comments. The first is that you failed to mention that before our technician left your home, he got your furnace up and running and provided you with heat. This is our main priority when responding to "no heat" service calls and our technician achieved that. He also check the furnace drain line and it was clear at that time; had it not been, the furnace would not have worked. He suspected that the problem had to do with the gas valve and he mentioned this to you. He also said that the furnace could stop working again at any time. This is why he RECOMMENDED that you consider replacing your 15 year old furnace, which leads to the second issue with your review. Aire One understands that its customers are the ones who hold the power and make the decisions rather than the other way around. As such, all our sales people and technicians would never INSIST that a customer make a purchase, as you stated, but instead they only make recommendations. At the end of the day, you the customer, has the control to make the final decision. In any case, we believe our technician did his job properly; he provided you with heat, and recommended that you replace your furnace. There was no dishonesty involved in his actions, as you claimed. It is unfortunate that you were not happy with our service as we always strive for complete customer satisfaction. It would have been nice to speak with you first regarding your dissatisfaction prior to your writing of this review. You had this opportunity when we placed a follow up call to you but your wife never mentioned anything to us at that time. Perhaps we would have been able to come to an understanding and figured out a resolution. Feel free to call us anytime 905-564-8545 if you have any further questions, comments, or concerns.
