Beware when you purchase from this company. We decided to invest in a new furnace and air conditioning unit in 2008. We chose Aire One only because it was what turned up when we looked on line. They were great at selling and happy to install. The first year after installation, we used them for furnace maintenance. We did not like the technician who came to the house nor did we find the company particularly responsive. The following year, we decided to try another heating and cooling company who had excellent reviews. Yesterday, the technician found a leak from the exhaust vent and said it was likely due to the person who installed it not putting enough glue. He recommended replacing the exhaust vent and suggested I contact Aire One through the warranty as the furnace came with a 10 year warranty on parts and labor. I called Aire One, and was basically lectured by the guy I spoke with asking why I decided to go with another company for maintenance and that my warranty was null in void because I chose another company to maintain the furnace. I explained the problem to them and his answer was: well, they (other company) should have just glued it. What do you want me to do about it? I found this very unprofessional and called back to make a complaint only to be told that I was speaking to the owner of the company. I would never recommend this company to anyone.
- Approximate cost of services:
- $8,000.00
- Company Response
Thank you for your on line review.
You declined us to come back to perform a proper maintenance which includes the venting and a 22 points safety check and cleaning .
The fact that venting did not leak for 6 years since original installations would indicate that the company that services your furnace now, may have created this issue. We got even more suspicious when you mentioned to us that the service technician wanted to charge you a lot of money to reroute your existing venting unnecessarily!!!We take a lot of prided in servicing our clients, and we would welcome the opportunity to service your equipment.
Please call us if we can be of any further assistance.