Daystar Mechanical Plumbing & Heating

It was supposed to clean the drain in the bath.
They did not solve the problem and charge $800 for nothing; I have to call another plumbing company.
On top of that leave the sink drain leaking, pictures below.
Never use this company.

I was referred to this company from my condo building manager. Upon calling them up, I was informed that they could have a guy come out that day which clearly was very prompt service. I actually had 2 separate toilet issues at both my condo and my house and although I was told that there was a 1.5hr minimum, both would be treated as one job which would obviously include any travel time between the two locations.

I was in contact with the plumber earlier in the morning and he called me when he was arriving at my condo and I went over and met him. He diagnosed the issue and had to go pick up a part and I went back home to wait for him. He arrived awhile later and was able to fix my toilet as well.

Upon completion, he informed me that I would be charged 3 hours (11:30-2:30) even though he arrived at my condo at exactly noon as they need to charge travel time (he was coming across from the other side of downtown which would have been 5-10 mins max). Although I was not informed of this initially, I was fine with it. Once I received a bill by email the next day, i was in fact charged 3.5 hrs. I emailed them back stating that he started at exactly noon and was done around 2:35pm, thus it should be 3 hrs max. I was then told that there is a 1.5hr min for each job and that they are treated separately which is the exact opposite of what I was told when booking. I emailed them back stating this and a week later I have yet to hear anything. I realize that the issue is only 30 mins ($50) which I clearly don't care about from a monetary perspective... it is more the principle of it that service companies can charge whatever they want with no recourse. As a result of lack of a response from Daystar, I would not use them again, nor would I recommend them to anyone else.

I will note though that the service guy (Roge) seemed like a good guy and was very personable and thus, I have nothing against him.

Note - Approximately two weeks after they last made contact with me I received a letter with a cheque enclosed for $100 and apologizing for the miscommunication which was more than expected and much appreciated. As a result, I have revised the rating of my experience

I have found that these people are excellent people to deal with. Very personal and pay close attention to detail. They have been very helpful during the course of my home building project and have made several excellent suggestions. I highly recommend them.