Reynolds Brothers Exteriors

Reynolds Brothers were Amazing from start to finish. They have a hard working, skilled and responsible team. The office staff are amazing and easily reachable. We are so pleased that a co-worker recommended Reynolds Brothers to us.

We had an extremely poor experience with two other companies prior:

One company, started the job in the fall 2 months late. Then said they could not finish as a result of cooler weather despite initially promising the job would be complete by fall. They completed our garage and tore part of the eaves off the house and left it that way. The fascia cuts were uneven and looked terrible. There was oil-canning noted over the entire fascia. These issues we discussed with the company and they suggested they would correct with steel fascia. They promised they would return in early spring to complete the job. We contacted them in the early spring to find out when they would be returning to complete the job. We left numerous messages on the voicemail, a couple with the reception staff as well as many emails without a response. They never returned our calls or messages. In the spring we noted the screw heads holding the fascia in place were breaking or broken off from over-tightening. I would not use this company. The skill level of the team who worked on our home was not acceptable.

The second company gave us a quote and a start date of June. I explained the issues we had encountered. He told me he heard all kinds of stories about they customer service and skill. He assured us that we would be pleased when the job was complete. They required an 11,000.00 deposit. June, July finally given an August date. Two men showed to start the job and immediately said they could not start that day. They said the estimator was way off with his description of the job. They said to give them 6 weeks and promised to return. Six weeks passed and no contact after several calls it was determined that they were going to pass on the job. We requested our deposit and were assured it would be sent immediately. After 3 weeks we contacted the company to inform them that we did not receive the cheque in the mail. They suggested we wait a couple of weeks more and contact them if we did not receive it in the mail. We declined and went that day to pickup another cheque. We never did receive the cheque they claimed to have mailed. I later met the estimator in town who provided the initial quote and expressed our disappointment in the process. He apologized and said that he no longer worked for the company as a result of their poor company management.
If you would like your job completed by skilled workers definitely go with the Reynolds Brothers you will not be disappointed.