- Approximate cost of services:
- $3,500.00
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This entry did not meet HomeStars review criteria.
Its unfortunate when a customer is upset with a situation but in this case on two previous occasions when money was due it was not ready and our staff had lengthy waits on the job site while the customer went to the bank, even though the customer was well aware of how much was due each time, on this third and final payment which was a VERY small amount we wanted to alleviate any wait times as our installer had another appointment so the money was asked for when he arrived to deliver the backsplash pieces. The customer called to complain that we were requesting the money and it was explained to him that because of the previous problems and wait times that we had experienced with him that we felt this was the best course of action. He stated to our installer how happy he was with his stone and we are saddened that he was upset but if payments had been ready as arranged than money would not have been an issue.
We just found out about this website and would like to thank you for your kind words. Enjoy your granite!!
This was a very unfortunate situation, the original job was for us to cut and fabricate the stone and the customer was taking care of the installation. At the time we were EXTREMELY busy and had explained to them that we would not be able to do the installation in the time frame they needed. They visited our showroom and met sub-contractor installers who were here also and arranged for them to do the job and that is where the problems arouse. The payment for the stone was to our company the installation cost to the sub-contractors. After this fiasco we no longer outsource ANY installations, everything is done by our companies professional personnel.
Additional hole needed for soap dispenser
We just found out about this website and would like to thank you for your kind words.