Vinylbilt Windows and Doors

One of eight products purchased about twelve years ago failed leaving window cloudy. Contacted dealer and approximately 60 days later we received replacement. Technician, Jonathan, arrived in scheduled time frame, was very professional and efficient. He even noticed a flaw in latching mechanism and replaced. Very happy with how the warranty was handled.

excellent service to replace one window that was leaking and discolored. The window was covered by the replacement warranty and the work was carried out by a very professional service rep from Vinylbilt. We are very happy and satisfied with the whole service.

Thanks excllant work. Would recommend to anyone who need expert help and efficiently done .

Vinyl windows installed by London company no longer in business.
Tried to locate local vinyl window installer to do warranty repair. My request was declined, stated only do warranty repair work on windows they have installed.
Contacted Vinylbilt directly and advised of my problem. They were most helpful and provided the pins to repair the problem and advised on a YouTube video. I had a concern removing a part of the window to install the pins. Vinylbilt stated the warranty covers parts only not labour or service. Negotiated a $100.00 fee for Vinylbilt to come from Concord to London to do the repair.Had to wait three weeks with window open in very hot weather for the repair.
Repair took 30 minutes by a very polite and courteous technician who also did more than install the pins. He corrected the track and locking mechanism. Only wish Vinylbilt had a closer service rep in southwestern Ontario to get the repairs completed sooner.
Vinylbilt when contacted directly were most helpful and understanding.

Windows need to be painted because of faulty paint on original window. Brian and his team and fixed the problem beautifully. I am very impressed with the crew and the company taking care of the problem with no problems at all . Thank you so much

Great customer service, technician that cane out ti do the job was courteous and very friendly, he dud the job quickly and professionally.

Fast and efficient service for replacement of broken window seal. Lifetime window warranty honoured after over 17 years.

I had a couple large windows that were not locking properly and needed some adjustments. Rebecca at Vinylbuilt set up the service call. The service technician, Johnathan was excellent, very polite and knowledgeable. He adjusted the locking mechanisms and the windows are working great.
Thanks for the excellent follow up service.

So prior to the pandemic - I sent an email to your service team about the windows and issue with seal - after numerous attempts to connect and rectify - this dragged out over two years - at first you could not service the issue unless I went through the installer - this can be an issue when the installer goes MIA . Even though I sent your team proof of the windows issues - your team would not rectified - luckily my installer assisted and only then did your team reach out to arrange the replacements - Im happy with the work just completed but disappointed how long this to toke to arrange - now I understand the backlog and lack of supply but the fact your team would not process this was very concerning - i hope you can change your customer service policy - note these were brand new windows and very costly for all them them to fail in less then 4 years . I have others windows that need replacements and not impressed with the quality - hopefully this has been fixed and would need to be reassure before I go with product

Replaced two windows with broken inner seal. Arrived exactly when they scheduled, in and out with minimum disruption. Very pleasant to deal with - both the serviceman and office staff