Vinylbilt Windows and Doors

Vinylbilt honoured a lifetime warranty from my original installer. They have sent replacement parts in past. This time huge picture window needed replacement. That was freebut the service charge from Toronto to London, 2 visits was high. Guess thats what it costs now. Jonathon the tech was timely, left messages of ETA, was polite, professional and thorough, even caulking other areas from other windows. Office staff were helpful as well. Thanks, we love our replacement!

Great customer service and open communication. Made scheduling with tenants easy. The technician who came to the site did an excellent job fixing the problem windows (sagging sashes). Friendly and professional.

Very positive experience with Vinylbilt while completing some warranty work at my home.
Extremely professional and courteous installer Jonathan as well as receptionist Maris.
10/10 recommendation.

Had windows 17 years, window slider post locked was broken. Called service and got excellent help. Jonathan came next day fixed problem in 10 minutes. Extremely knowledgeable and very efficient. Perfect outcome

THE REPAIR MAN WAS ON TIME AND VERY POLITE AND NICE TO TALK TO , HE DID THE REPAIR FAST AND CLEANED UP HIS WORK SITE, VERY PROFESSIONAL. KNOWS HIS PRODUCT , THANKS FOR THE HELP.

Contacted company to replace cracked pane. Was told up front that it would take a bit of time but really like the product. Did have to call a couple of times to check on status. However installer completed job without any mess and was very quick and professional.

Fantastic product and customer service
Warranty is solid too and that process was seamless & quick.
Triple pane 366/180 Cardinal glass. Cant be beat!!!

Had our windows done by a private contractor who uses Vinylbilt windows. Three of the windows had leaks. More than 6 months to get them fixed because nobody wanted to take ownership for the error. Finally Vinylbilt fixed them after many conversations and us having to wait for the leaks to get worse! Not happy with the process. The window tech was very nice and polite. Two of the windows are tight and a little hard to open but just dealing with it because we're over it.

I am very satisfied with the service this company provided in terms of punctuality, reliability, turn around and response time. I had a number of windows installed in 2017 and have been very happy with the product and how they performed to this point and have continued to perform.
The reason for the current recent call was for one of the windows from the earlier installation had turned cloudy meaning that the gas between panes of glass had leaked.
Once again, the service was top notch and there was no issue with replacement. Quick response time, polite, professional technicians who popped out the old and popped in the new glass for a crystal clear view again. Reason for the 8 vs 10 for this company is the disappointment that the gas leaked in the first place....I thought windows would last for 10-15 years without this sort of issue presenting but I guess it happens to the best.

We are very pleased with the look of our house as a result of the new windows. Many of our neighbours have also given us positive comments.