Maple Window & Eaves Cleaning Inc.

I found Maple Window & Eaves Cleaning through Homestar and saw that they had a high rating and great reviews therefore I decided to hire them. Overall, they did the job, however were poor in communicating – they cleaned my eaves trough without telling in advance and I had to follow up several time for them to respond to my questions.

I called them the week of July 29th to book an eaves trough cleaning. They advised me that someone would come and clean my eaves trough the following week. I was told that I did not need to be home since the work was being done outside. However I wanted to be home because we just moved into our house and would like to know the condition of the eaves trough - I just wanted to know if I had to replace it soon or if it was good for another couple of years; a simple request. The person on the phone told me I would either receive a call or email to confirm the time and date.

I got home on Monday August 5 (Civic Holiday) and found their sign on my lawn. I received no phone call or email advising me that they were coming. I called them the next day to ask why I did not receive a call. They apologized - I told them I wanted to know what the condition of my eaves trough were. The person said she would get back to me, however it was over a week and I still did not receive any news on the condition of my eaves trough. After that, I emailed them and called them a number of times – with no response. My only correspondence was an email from a Yahoo account with an invoice to pay for their services.

From the invoice email, I emailed them back asking that I get in touch with the person that cleaned my eaves trough (I would like to know the condition of them). One week went by with no answer. Then on August 12th, I received an email from the owner apologizing - she had been away and that even though the invoice come from her email, it was not her sending it. In my opinion as a “customer” it doesn’t matter whose email it came from – if someone from the company was able to send me an invoice through email then someone from the company should be accountable to respond. The owner forwards my request to an employee and tells me the employee will get back to me with my request. However, the employee NEVER did.

Finally after I sent them a number of emails to follow up – the owner sent someone to look at my eaves trough. On August 23rd, over 3 weeks since I initially called Maple Window Eaves Cleaning Inc. – someone came to my house. He was great, answered all my questions and took the time to educate me about eaves trough. I was very satisfied with the service that the person provided.

Although I finally got the service I wanted, the hassle that I had to go through just to get it was not worth it. The person who came to look at my eaves through advised me that I should repair one of the eaves trough piping and that his company does this sort of work. After what I been through with this company…I am going to look somewhere else to get it fixed.