We had some big rains lately in the area, and, with one of them, I had a bit of water coming into the basement. This only happened this once in a year we've been in the house. Of the two basement window wells, one was draining properly, in one, the water sat half the way the window and seeping through slowly. At first, I didn't know if that was the only spot or the wall was cracked, I was thinking all kinds of things. I called many waterproofers in the area, Rob and another company were the only ones to answer and schedule an appointment. He came, looked at the basement, looked outside and deteremined an action plan. Came on the appointment date and did what needed to be done. Said that might not be whole solution, but we can only try since it seems the most feasable one. I don't mind. We'll see how it goes. He also suggested what would need to be done should water come again. He did test the repair he did and water is now draining properly in both wells. Overall an honest, well done job.