Before garage doors were installed I was promised by Larry (owner) that they would clean up completely and that I would not even know they had been there.
After the doors were installed by Owen (Larry's helper) it was getting dark. I did the best I could to inspect the job. Unfortunately after paying Owen for the job, he was gone in a flash. The next day, I noticed he had made several cutting mistakes in the rubber installation, which stops mice, bugs and cold air from getting into the garage. Also I was missing my small 4 step ladder (which is hard to prove. When I called Larry, I got the run around about its not urgent and they would be there sometime. After 2 weeks I called and again Larry was very rude about why I was complaining about the job. He again promised he would repair the work, but 2 weeks latter he was a no show again. All I wanted Larry to do was finish the job. To-date the job is still not complete.
Never ever use this company, because the service and customer service attitude is terrible. Use Home depot or Sears, but never use First Choice Garage Doors...never ever...
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- They should come back and complete the job correctly, since that is what reputations are built from.
- Any advice to offer fellow homeowners facing a similar project?
- Never use First Choice Garage Doors....use Home Depot or Sears