First Choice Garage Doors

Had springs installed by Ryan who came out to install them. I use to deal with his father Larry. Larry was a very professional and humble man. Sorry to hear about his tragedy. His son Ryan is now helping run the business. Ryan came to the job around 10am and finished by noon. I would recommend this company to anyone.

Replace 2 springs on my 2 door garage. They tried to charge me $100 to replace 2 cables attached to the spring. These twisted cables sell for $16 a pair online shops. That is ridiculous up charge.

After the cleanup the contractor didn't even clean after themselves. He simply throw the broken spring on my lawn and left. I should've read the review before choosing this place.

The installer recommended that he should fit two spring as we have a double door garage. After fitting two new springs and and new cables he left with my cheque but without handing over an invoice or service report so I had nothing for my records. I called the office on at least two occassions to be told that the invoice will be posted but it never arrives.
The cables lasted 4 weeks before coming of their drums again, This time I called another company who came out and repaired my door properly. They informed me that the two springs were too strong and my door was not in balance. So in the end they only used one of the two springs to balance the door. morale of the story..........use First Choise Garage Doors at your peril and financial risk.

one of the panels in the garage door had its internal insulation bleed thru the exterior creating a yellow spot on the white door. I asked them to replace panel and they said they would but after 4 plus months of chasing and hounding they have not and you cant get a hold of them. Don't do any business with these people. The price for this door included tax if I paid cash.

Job was done properly a few weeks ago. However, they made a mess and did not clean it. They also left the broken spring behind. I do not want to talk about their customer service as it is is the rudest and poorest I have ever experienced.

The wire fell off my garage door and I could not longer use the remote to open and close it. I called First Choice to fix it. They sent Larry's son. He put the wire ON and 1 week later it fell OFF again. Called him again, he came and sure enough 3 days later the wire fell OFF again. I called again and talked to the boys Mother, an abrupt lady who needs to be a little nicer. She basically said that my door is old and blamed the door instead of the shoddy work of the son. I asked this time for the son to return to finish the job. He came and blamed the track and promised if I bought new rollers the door would work perfectly. I paid for the rollers he brought and by now $275.00 into the job expected a fixed door. Unbelievably, the wire fell OFF just 2 days after the new rollers. I called the Mother again. She said that they would come. They didn't. Called again 2 days later, she promised to come on a Saturday between 10-1. They didn't show up. I called the other number (416) 283-2009 and got hold of Larry. He had heard about my problem and promised to come on the following Saturday between 11-1. He did not show up, and he did not call to say he would not show up. When I called them I got the lady [who I think is Larry's wife] and she said that Larry is sick with flu. He would come in a few days when he was better. I called 2 days later, she said he was still sick. I called 2 days after than and he was still sick with the flu. I asked for a refund as my door has not been working for over 2 months. She said that there will be no refund and that Larry will be by to fix the door when he recovered.

After another week and right as another company was set to come and do the repair I heard from Larry himself. He came and by this time I had damaged the door trying to fix it. I did hire him to fix the door and it is working perfectly now.

So the moral of the story make sure Larry is the person who you call, do not let anyone else work on your door.

Larry and his installer Owen were very patient and diligent in dealing with my garage door for a new house construction. The driveway is a reverse slope in which a low profile garage door had to be installed. My concern was a low profile door would takeaway from the look of the house. Both Larry and Owen assured me that the door would be installed with the largest clearance possible. We set up a mockup which was acceptable and the final door exceeded our expectations-thanks for a great job

I was quoted a price over the phone by Cindy, Larry the owner came over to take measurements and seemed visibly upset after knowing the price quoted by Cindy. He also told us he would clean up and it would be like they (he and another worker) were never there. We received quite a few quotes and theirs were the most economical and initially they (Larry and Cindy) were very friendly and nice. Larry came to install the garage door in a foul mood, he left for 3 hours without informing us, Cindy was called and she too couldn't find him. When he returned, again in a foul mood he left again but informed us he was going to check on another job. He had his own ladder, but also used ours without seeking permission, my daughters were at home and said they suspect something was up and kept an eye on him. He kept telling them they should go inside (they stayed outside when he was cleaning up suspecting he was interested in our new ladder). I later read a review from a customer filed just after our job was completed and the customer suspected Larry took their ladder. The job was completed around 10 PM, he insisted he would have the warranty, but did not. He said we can get it the next day from Cindy, she was rude on the phone and insisted it was mailed out. A little over two weeks later we are still waiting on the warranty. Our attempts to pick-up the warranty are met with resistance, Cindy insists she is not at the office and that the warranty was mailed out. She also complained that Larry went so far as to sweep the garage after he was done and was not required to do so. While he worked the place was a complete mess with bolds, nails and screws all over the place. He swept up his own mess but Cindy made a deal about it as if he did us favours. I would not recommend this company to anyone! I called again today about the warranty and again Cindy told me it is in the mail and again she is not there in the office, and by the time I get home from work their office is closed. Cindy's attitude is very poor, and both Larry and Cindy are unprofessional. Again, I would NEVER recommend First Choice Garage Door.

Indra in Scarborough