Tub Removal/Replacement & Radiator Removal/Reinstall
Steve just completed the work for my bathroom renovation. As I would still like to receive warranty service, I only intend to present the facts.
Steve was tasked with a Tub Removal/Replacement & Radiator Removal/Reinstall. When the tub was installed (typical tub/shower tub), the tub was not resting on the wood fastened to the wall that is meant to support the tub. Instead the tub was floating .5 inches above the wood. Also, only a single metal support was applied to the tub (three should have been installed). Thank goodness I have access to a handy family member who was able to remedy these problems, otherwise the tub could have collapsed on one side.
The radiator removal was flawless; however, when the radiator was re-installed, both of the pipes that lead from the rad to the boiler leaked. The first pipe to leak leaked so much that the rusty water from within the rad leached into the natural granite tile and stained the tile. The water also seeped through the floor and stained the ceiling on the other side of floor. Steve returned to fix the leak, and it didn't leak again; however, about a week later the other pipe started to leak. Luckily this leak was much slower and didn't stain the tile, as we caught all water with cloths. Steve returned again to correct the second leak.
The silver lining: the price was initially competitive, and was further improved post the unsatisfactory tub installation.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- Live up to their online reviews.
- Any advice to offer fellow homeowners facing a similar project?
- Select contractors with caution esp. based on online reviews. This company has a glowing reputation on HomeStars, but a company with such a reputation should not be completing work in the manner to which it was completed at my house. This was my first use of a contractor based exclusively on HomeStars reviews, and in the future I'll lean more on personal recommendations from friends, colleagues, etc.
- Company Response
You are entitled to your review, but please present all the facts from both the customer's side and the contractor's. you failed to mention that we had the courtesy to leave the bill open till completion of the job, which was supposed to only be a few weeks. After two and a half months of trying to contact and chase you down, we finally received an email saying we improperly installed the tub and you deserve a discounted price for the work. Although we feel the issue was minor and was not a support for the tub, but merely something to help level it, you decided to unnecessarily have a structural engineer fight your battle. We stand behind our work but you did not give us ability to due that. we were never contacted about the problem, let alone given the opportunity to fix it ourselves. You decided to complete the job, then try and negotiate us down to get your price.