Steve just completed the work for my bathroom renovation. As I would still like to receive warranty service, I only intend to present the facts.
Steve was tasked with a Tub Removal/Replacement & Radiator Removal/Reinstall. When the tub was installed (typical tub/shower tub), the tub was not resting on the wood fastened to the wall that is meant to support the tub. Instead the tub was floating .5 inches above the wood. Also, only a single metal support was applied to the tub (three should have been installed). Thank goodness I have access to a handy family member who was able to remedy these problems, otherwise the tub could have collapsed on one side.
The radiator removal was flawless; however, when the radiator was re-installed, both of the pipes that lead from the rad to the boiler leaked. The first pipe to leak leaked so much that the rusty water from within the rad leached into the natural granite tile and stained the tile. The water also seeped through the floor and stained the ceiling on the other side of floor. Steve returned to fix the leak, and it didn't leak again; however, about a week later the other pipe started to leak. Luckily this leak was much slower and didn't stain the tile, as we caught all water with cloths. Steve returned again to correct the second leak.
The silver lining: the price was initially competitive, and was further improved post the unsatisfactory tub installation.