AlarmForce

We've used Alarm Force for years and have been very satisfied. Their reps are very courteous, competent and knowledgeable with excellent phone skills. Recently called them for window stickers and a yard sign. Decals were sent for free but I was advised there was a fee to send the sign ($15 I think?) I declined the sign as I don't think the customer should pay to advertise for you. Today I had a great interaction with Customer Service who then recommended I talk to tech support for a system test. My call was transferred and I then had to go through the whole ID spiel again. Why?? You guys have a great call centre....can't you do a warm handoff between departments? It's irritating to answer the same ID questions I've already answered. Also a time waster for your reps. Overall, I'm a happy customer...if you could address these concerns, you'd move the customer experience from great to outstanding!