Sue in Calgary

We've used Alarm Force for years and have been very satisfied. Their reps are very courteous, competent and knowledgeable with excellent phone skills. Recently called them for window stickers and a yard sign. Decals were sent for free but I was advised there was a fee to send the sign ($15 I think?) I declined the sign as I don't think the customer should pay to advertise for you. Today I had a great interaction with Customer Service who then recommended I talk to tech support for a system test. My call was transferred and I then had to go through the whole ID spiel again. Why?? You guys have a great call centre....can't you do a warm handoff between departments? It's irritating to answer the same ID questions I've already answered. Also a time waster for your reps. Overall, I'm a happy customer...if you could address these concerns, you'd move the customer experience from great to outstanding!

We recently had 4 windows and an entry door replaced. After obtaining 3 quotes with a price range difference of about $9000, we chose Supreme. Their price was in the middle and we felt it was fair and represented good value and quality. From the first visit with Les in Sales, right through to installation, it was an outstanding customer experience. I was in their showroom twice and they provide a top notch, consistent customer experience. Follow up contact after installation is prompt and exceptional. The fact that they make their products here was influential... We wanted to keep Albertans working! Next time, I won't bother with several quotes for the last 4 windows, I'll call Les at Supreme!