Home Depot Installation Services

John and Jeremy replaced our windows, they were on time for the appointment and were very courteous and very proffessional.
When work was compleded John showed us how we should operate the windows. They didn't leave a mess and my wife was very pleased she didn't have to go around and clean up afterward.

The service was great, the staff was helpful.
The installation was quick and clean
And, the sales walked me through every step of the process and make suggestion to improve my home

amazing customer service, quality and installation. was very satisfied. I got 5 quotes and they were by far the best. very good work. The price was fair and the quality of the product was impressive.
Leslie Koziol

The curve of the window did not match the old one and the installer had to remove the top and bottom pieces and rebuild it on site with 3/4 inch plywood as well as add about 3 inches to the depth at the sides. The installer did an excellent job making this adjustment, but I question the expertise of the measurer in measuring bow windows properly.

Danielle was very prompt and courteous. I love it when a project coordinator calls and emails for the quickest and easiest updates. Beautiful. The installers were also very pleasant and polite. They capped the outside windows the way that suits the look of my house.
Thanks Again,
Jo-Anne Sergeant

This project, although it took a long time from initial consult to final completion, was done well overall.
While it couldn't be done in time for the family wedding, the initial consult, the final measurements, the installation, and the post-installation correction were done by competent and personable folks.
The door sweep started losing the door colour within weeks of install, but recently a new sweep - this time in an undercolour of black, rather than the initial white - has corrected this. (If the paint flakes off, the black will show through, matching the sill, and 'disappearing.)
We are happy.

The Beach Family

We have just had 21 windows replaced by Home Depot on August 29 and 30th. Outstanding items on the window installation order are the capping above 2 windows in the front, proper sealing, and a replacement screen for the kitchen window, which was torn. The 2 windows where the capping was to be replaced have not been sealed properly and we had to make-shift something to keep the rain out. We were told that the capping and replacement screen would be taken care of on September 7th when they came to replace the front door and the 2 patio doors.

We were contacted by Home Depot, that our front door installation will be delayed once again. Originally, the front door and the 2 patio doors were to be delivered to Home Depot by September 4 and installed on September 7th. My husband and I removed the blinds and moved furniture to make sure the installers had adequate room for the installation. Home Depot telephoned us the evening before the installation date of September 7th to inform us that they needed to reschedule. The window above the front door was not ready. The new installation date was set for September 19th. I received a call on September 11th, informing me that the date will have to be rescheduled yet again because the front door was still not ready. I was told the doors would arrive at Home Depot on September 25th and they would like to reschedule the installation to September 26th.

The person who called me about the date change called at an inconvenient time, so I asked her to send me an email with the date change request and I would check it on the calendar when I got home. I never received an email so was forced to call the number showing on my phone. I received the standard message you receive when you call Home Depot. I never did get to speak to the person as she was on the phone with someone else. She didn't call me back. I called the project coordinators number and was informed that she was on vacation. I asked the lady who answered the phone why we couldn't at least have the 2 patio doors installed and the outstanding items finished off on September 19th and then have the front door installed on the 26th. Her response was that Home Depot wants to do all the doors at the same time. She said she would check for me if it could be done. I haven't heard back from her yet.

I received an email on September 21st informing me that the window above the front door was still not ready so the front door would not be installed on September 26th as expected. They would however, install the 2 patio doors, do the capping above our 2 windows and bring our kitchen screen. On September 26, the installers did come and install the 2 patio doors but knew nothing about the capping or the screen. I left messages and am still waiting to find out when I can expect the outstanding items to be completed.

We feel that given the lead time Home Depot had to have our order ready (order was placed May 10, 2018), this delay is not what we would expect from a reputable and professional enterprise such as Home Depot.

The initial quote process was great. The sales rep was useful in explaining my various options and had a quote to me ASAP.

Despite a hiccup, the initial install in February went well. (The hiccup was that the installers phoned to ask if they could come early, then, 30 minutes later when they arrived, they decided it was too icy to work and left - that meant I ran around like a chicken with my head cut off, removing window hardware for no reason.) The windows/doors installed well, the staff were pleasant, etc.

As time went on, I noticed my rear door was getting harder and harder to open. By June, I was having to use my entire body weight to open and close the door. I requested a service call.

Long story short, I started trying to get my service call in June, and just finally got the door fixed on September 25! The shenanigans included:
- 2 no-shows
- Multiple unanswered phone calls
- Emails to the rep and their team lead also resulted in no action
- Attempts to phone/email Home Depot/Peak head office resulted in no responses
It was very frustrating - like talking to a brick wall.

That being said, the fellow (Mike) who showed up to do the service call was fantastic. He fixed the problem with the back door, explained how the initial installation was done poorly, etc.
- An excuse that

Overall excellent service, the workers came on time and the job was done in 1.5 days. Our property and our neighbors ( shared part) was left in great condition. The job looks great and we are very please. Would recommend!!! Thank you

I was very happy with the entire process of selecting and purchasing six windows from start to finish. The process started with Sertgio, the sales representative putting together a quote that included window grilles, which was a deal-breaker as far as I was concerned since I'm putting the property on the market next year, and wanted the curb appeal enhanced by window grilles. Denise, the project co-ordinator was in touch with me several times, and then Krzysztof the installer did a very professional job with a clean and neat installation. The end result was fantastic! Thanks for a job well done, Home Depot & Peak Installations!!