- Approximate cost of services:
- $100.00
It's unfortunate that this customer decides to give a 0/10 feedback for receiving product that is exactly as advertised. The ball valve in question is clearly indicated in the installation manual as an optional item, and our product website listing clearly shows only the needle valve in the parts list. Manufacturers cannot account for every installation environment and hence will only provide accessories that are most common. We suggested the customer can purchase the valve he needs locally, and as goodwill, the company can refund the cost back. We are disappointed that the customer felt the offer is not good enough for him. We also offered to accept the item back for refund. In this incident, we feel the customer is unreasonable in his reaction and expectations, and is writing such negative review out of spite. If one buys a picture frame, think most people will not go to the extent to give 0/10 feedback to the manufacturer for not including the hanging accessories. Similarly, one purchases a water system for the water system, not for the plumbing accessories.
Shower and Kitchen Sink Water Filters
Refrigerator water filter replacement
Thanks for your encouragement.