Called before the service to find out if their were any other costs involved as i purchased a 49.00 Groupon that was good for 10 ducts. Was advised of the a/c charge and environmental fee but they forgot to mention that along with the ducts all the fresh air vents had to be also done. I had advised the representative that I spoke with that I did not want to do the basement and she never mentioned to me that no all had to,be done. The repressive that came to do the job advised me that instead of paying for an additnal 8 ducts I had an additional,of 18 at 22.75 you can see why I was to happy. The furnace had already been cut open when they advised me of the amount Called customer care and basically told me to read fine print that air vents were the same in their description as ducts. Will never use again and will,post this warning to others who purchase coupons be be aware of this companies shady business practices.
- Approximate cost of services:
- $303.00
- Company Response
Hi Sharon , We would like to follow-up on this service. We try our best to uphold the best service possible. What was done here is part of how the cleaning system works, the technician MUST advice you on any additional cleaning that can bedone (due dilligence), it is up to the client to add any of these 'extras'. The technicians followed the same protocol like in every home. Do not hesitate to contact us for anything, info@albertahomeservices.com