Astro was the only place in Ottawa where I could find pre-hung fire-rated doors. Unfortunately our doors took longer to arrive than we were originally told due to incorrect information provided by the manufacturer. As a result, we were unable to meet our deadlines and had to rearrange quite a few things. But the way our salesperson handled the situation is the reason I would go back to Astro. He was apologetic for the delay and called my husband to see if there was some temporary solution they could install so that our tenants could move in. We felt this could end up being complicated, so we declined. He then offered to deliver the doors as soon as they arrived, free of charge. Sure enough, as soon as the doors arrived, he personally delivered them. They were at our house within a half hour of coming off the truck. Even though it was not his mistake, we really appreciated him doing what he could to make it right. Also, the doors are excellent doors and we felt they were good value.
- Approximate cost of services:
- $900.00