Strone

My townhouse rental property experienced a catastrophic water leak due to a neighbours hot water tank biting the bullet. Over 500sqft of hardwood flooring was damaged in my property.

Gino from Strone was hired to manage the removal of all of the damaged hardwood, move and store my furniture for a few weeks while the new flooring was ordered, placed large drying fans throughout the home to dry the walls and floor, and then acted as the project manager to coordinate the 3rd party flooring company to install the new flooring.

There were major miscommunications during the entire 7 week process to get my home back to normal. Gino's drying and removal team were later several hours to start the process, fireplace wasn't inspected as requested, and delivery and installation of the new flooring was delayed by 2 weeks due to an order not being property placed in the system.

Overall, I wasn't too pleased with the service and I wouldn't consider leveraging Strone in the future.