Watermart

Hi Trevor,

My sincere apologies for the trouble. We just changed our VOIP phone provider and we were actually without a phone at all for almost 3 days (you can be sure I wrote them a negative Google review as well). At that time no one could leave us a message. After I got your email this morning I did some digging and actually found 37 messages that we didn't receive (these were left after our phone had been (supposedly)) fixed. Frankly, I'm surprised that more people haven't written us reviews like yours.

I spoke with your son shortly after we spoke and have arranged to go back on Monday and solve the issue once and for all.

As I said to you this morning, I certainly make a concerted effort to run a top notch service business. There are many (many) options for people out there offered by other companies. For us to survive as a small business we have to offer something exceptional - this has to include both products and service. I'm quite sure that we have always offered good service and advice to you in the past. This has not changed recently. If anything, due to covid, we have had to step up our efforts considerably.

Once again, I am very sorry about the lack of response on our side. I will ensure the problem at your home is dealt with for good on Monday.

Many thanks for your patience.

Dave

Hi Ken. Thank you so much for your business over the last 6 years. We are so glad that you chose Watermart once again for your new home. Ken is our head technician and brings almost 15 years of experience to our team. I'm very happy to hear that he was prompt, professional and left everything clean. (I might also add that he is a great guy to work with - I'm glad you feel the same). Thank you once again for your business over the last several years - and for taking the time out of your day to write us a review. Thank you as well or your recommendations. Please get in touch anytime if you have questions. All the best! Dave, Ken and the rest of the Watermart Team.

Hello. Zia is wonderful, isn't he?!? I'm happy to hear that he did things quickly and did a water test prior to leaving. Always good to know that the system is working as opposed to just making a leap of faith. I do understand the need to dig deeper, though. Please let me know what you find when you do your own testing. Thank you for your business and for affirming what we already know about Zia. Get in touch anytime with questions. All the best! Dave, Zia and the rest of the Watermart Team.

Hello. Thank you so much for taking the time out of your day to send us such a positive review. Thank you for your business as well. We certainly will never recommend that something be replaced rather than repaired - unless it is clearly at the end of it's life. I'm happy that we were able to replace your system with a better one for less money than it was going to take to repair what you had. Please let us know anytime if you have follow up questions. We're always happy to help. All the best! Dave and the Watermart Team.

Hi Brandon. That is really great to hear that you found us "fantastic" and "easy to deal with". George is a very experienced technician and Donna really knows her stuff. Both approach customers with their best interests in mind. (They are also great people to work with, btw!). We're looking forward to helping you with your water needs in your new home. Call anytime if you have questions. Sincerely, Dave, George, Donna and the rest of the Watermart Team.

Hello! "Nothing but great things to say...". Thank you so much! This is very much what we try to achieve with every customer and it is very gratifying to read your comments. I'm glad to hear that we were efficient and made things convenient for you. Thank you so much for your business and for taking the time to write us such a glowing review. Please get in touch anytime if you have follow up questions. Sincerely, Dave and the Watermart Team.

Hello Katie! "Phenomenal" is a phenomenal word for the team to hear. As is "incredible" - and I agree - Samir really is an incredible guy to work with and an incredible installer. We feel very lucky to have him on our team. I'm glad to hear that the install went very well, that you felt that Samir took the right precautions and that, ultimately, your system is doing exactly what it should be doing. Please don't hesitate to get in touch if you ever have follow up questions. Many thanks! Dave, Samir and the rest of the Watermart Team.

Hello Esther. Thank you so much for your business and for taking the time out of your day to write us a review. I'm very happy to hear that you are happy with the drinking water system we installed. It's a healthy addition to any kitchen and I'm glad to hear that you are happy with the faucet design as well. Please don't hesitate to give us a call if you have follow up questions Sincerely, Dave and the Watermart Team.

Hi Stephanie. That is great news that you are happy with the job that Zia did and with the quality of water you are now getting. It's also great that it could be hung: Saves space and there isn't any risk of knocking it over. Thank you for your business and for taking the time to send us a great review. Let us know anytime if you have follow up questions. Sincerely, Dave, Zia and the rest of the Watermart Team.

Hi Rosa. It's great news that everything went smoothly and that you are happy with the result. Both Donna and Ken great people to work with - true professionals. I have passed on your kudos to them that they say "thank-you" in return. I'm also happy to hear that you feel we did everything cleanly and safely and that everything was explained in detail to you. Please get in touch anytime if you have questions. Many thanks! Dave, Donna, Ken and the rest of the Watermart Team.