Watermart

Water Filtration & Purification
Toronto ON M4M 3L1
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88%

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Reviews by rating (past 12 months)

Reviews for Watermart

Average customer rating:
9.9 10 (648 reviews)

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John
John
1 review Aurora, ON
10/10

Water softner and flow valve installed

Our technician Samir did an excellent job, he arrived on time was very polite and accommodating, completed the job in a timely manner.
Donna the customer representative was a pleasure to deal with from initial contact to follow up customer satisfaction call

Approximate cost of services:
$2,300.00
1 of 1 people found this review helpful.
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Company Response

Hi John. That's great news that you are happy with Samir's professionalism. He is a highly valued team member and we are lucky to have him! Donna is also great to work with and I'm glad that you found her pleasant to deal with as well. We very much appreciate your business and your kind words. Let us know anytime if you have follow up questions about your system or water issues generally. All the best. Dave, Samir, Donna and the rest of the Watermart Team.

Candice in Scarborough
Candice in Scarborough
1 review Mississauga, ON
10/10

Pentair 3 stage Water Filtration system

We had the 1 year service and replacement of filters for the Pentair 3 stage Water Filtration system. George, our technician was wonderful in explaining what each filter does and really made an otherwise boring service call in to a very homely interaction. During these COVID times with physical and social distancing being the norm, this friendly visit from George was very much appreciated. Thank you George and Watermart for being the best!

Approximate cost of services:
$875.00
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Company Response

Hi Candice. I am very happy to hear that you are satisfied with the service (and entertainment) that George offered. We get nothing but positive feedback about George (he is also a good guy to work with and we're lucky to have him on the team). Good to hear that you are not an exception. I have passed your kind words on to him and he passes back his thanks. Thank you for your review and your business and please don't hesitate to let us know if you have questions. Sincerely, Dave, George and the rest of the Watermart Team.

JohnS
JohnS
3 reviews Mississauga, ON
10/10

Watermart is Reliable

I had installed an under the counter, water-filtration system a few years ago. Watermart made the installation after I had independently determined that I wanted such a system.
The water filters need to be replaced every 6 months or so, depending on use. There is an audible beep that happens when the filter needs changing. Watermart usually anticipates this requirement by routinely checking in semi-annually. They coordinate the service call at a convenient time and the same service-man, George, has performed the job each time. George is very cordial, respectful and efficient, wasting no time when he does the job.
I highly recommend Watermart.

Approximate cost of services:
$250.00
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Company Response

Hi John. Thank you for choosing Watermart to begin with and for your business over the past few years. Glad to hear that we are on the ball with reminders and being able to arrange a convenient service. George is great, isn't he? We do feel lucky to have him on our technical staff. (He says "thank you", btw, for the kind review). Please let us know anytime if you have questions. All the best. Dave, George and the rest of the Watermart Team.

RM
RM
1 review Toronto, ON
10/10

Water filtration system for kitchen

I can’t say enough about this company and the system itself. WaterMart and their techs are amazing - very courteous and professional and know their stuff. We have noticed a huge change in the taste of our water since installing the system and everyone is definitely drinking more water because of it. No more bulky Brita filters in our fridge. Love it and fully recommend WaterMart to anyone considering installing a water filter system.

Approximate cost of services:
$750.00
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Company Response

Hello RM! That you "can't say enough..." is very high praise and the whole team very much appreciates it. We are very lucky to have a top notch technical staff. It's always a good thing to drink more water and I'm happy that we have helped you achiever this. Thank you so much for your review, your referrals and your business. Sincerely, Dave and the rest of the Watermart Team.

Enayat Rawhani
Enayat Rawhani
1 review Toronto, ON
10/10

all filters, except membrane were changed and the system was sanitized

All filters, except membrane, were changed and the system was sanitized by Zia. Zia was efficient, pleasant and clear in explaining. Mike(in your office) was also extremely helpful in walking me through your website and helping me with reporting.

Approximate cost of services:
$256.81
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Company Response

Hello Mr. Rawhani. Just like the last 10 years, it was a pleasure servicing your system again. Both Zia and Mike are a pleasure to work with. I'm very happy to hear that you found them to be helpful and pleasant. Let me know anytime if you have questions about your water system - always happy to help. Sincerely, Dave, Zia, Mike and the rest of the Watermart Team.

Exotherm Spray Foam Systems Inc.
Exotherm Spray Foam Systems Inc.
1 review Toronto, ON
10/10

Water filtration/softener installation

Great service from the initial phone call to post installation, pricing was very competitive, and an overall pleasurable experience. Can't comment to much on the effectiveness of the system yet as it was installed a day ago, but I'm sure it will be fine. As a small business owner myself, I know how hard it is to run a company smoothly, but well done Watermart!!!

Approximate cost of services:
$6,000.00
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Company Response

Hello! Hearing this from a fellow small business means the world to us. Yes, as you know, it is challenging (and satisfying when it all works!) to create a consistently positive experience for customers. I'm happy to hear that, from your experienced lens, you feel we are making it work. Thank you for your business and for taking the time to write us such a positive review. Please let us know anytime if you have questions or feel there is anywhere we can improve. We would love your feedback. Sincerely, Dave and the Watermart Team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Service Aquareal Water Treatment equipment

We were very happy with Zia from Watermart. Would certainly use him again next year for our yearly check up. The cost was more than the check up as there were items that had been left out with the original installation. Normally the cost is half the amount paid 2021.

Approximate cost of services:
$475.00
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Company Response

Hello. I'm very happy to hear that you were happy with the service Zia provided. He is a very competent technician and I feel fortunate to have him on the team. I'm sorry that it was more expensive than expected. But yes, there were several elements of your system that were missing and should have been included when the other company installed the system to start with. Frankly, it was quite surprising to find these missing. Thank you for your business and for taking the time to write us a review. Please let us know anytime if you have questions. Sincerely, Dave, Zia and the rest of the Watermart Team.

Graham in Toronto
Graham in Toronto
6 reviews Toronto, ON
10/10

Highly recommended Watermart

Watermart just did my 2021 filter change and did a great job for me again this year. They gave me a call to remind me I was due for service, were on time, their technician had a face mask on when he arrived, and also used surgical gloves and food-grade peroxide to make sure my system was cleaned and sterilized. The technician was also a friendly guy and very professional. Highly recommended.

Approximate cost of services:
$150.00
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Company Response

Hi Graham. Thanks so much for your business again this year and for taking the time to write us such a great review. It's good to hear that all went smoothly and safely and that you were happy with our service and with our safety protocols. I have passed on your kind words to Ken who was your technician and he passes back his thanks. Please get in touch anytime if you have questions. All the best. Dave, Ken and the rest of the Watermart Team.

Private User
Private User
Private User reviews Markham, ON
0/10

Do not keep long term business with Watermart

After over 20 years of using this company, the owner insulted me saying I am arguing over a few dollars and did not help us fixing our problem. Even told me to find somebody else! Very arrogant and ungrateful owner!

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Hi. I was saddened that I had to let you go as a customer yesterday. Throughout 23 years of dealing with you personally (as you'll recall, I actually installed your system myself), every phone call (and there have been several related to every service) has been about how we are not offering good service and how, given that you have been with us for so long, we are not giving adequate discounts (despite consistently offering you deep discounts). Our last conversations were about how you were going to find someone else to service your system because we are not offering discounts on top of discounts. While I have certainly appreciated your business, the cost has been too high - not from a financial standpoint - but from the negative energy created. I do thank you for 23 years (it is a rarity and I do appreciate it) and I sincerely wish you the best.

SB in Mississauga
SB in Mississauga
1 review Mississauga, ON
10/10

RO maintenance

I've been a Watermart customer for approximately 20 years. George and the Watermart team deliver efficient and courteous service each year when our filters need to be changed or upgraded.

Approximate cost of services:
$270.00
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Company Response

Hello SB. Thank you so much for your business over the last 20 years. It is definitely appreciated by myself and the team. I'm very happy to hear that George has been consistently efficient and courteous (he is a great guy to work with as well, btw). Please get in touch anytime if you have questions about your system or water issues generally. Sincerely, Dave, George and the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991. Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, ...
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