Redesign and Refurnish the Livingroom
We started this project almost a year ago.
We were promised "one stop shopping". This was not the case ! Once we went to look at furniture and gave them our choices there was no consultation to review the overall look. According to Ms. Sealy there is " Nothing in place" to do this. Our space clearly reflects their lack of caring and refusal to accept any responsibility for the"stale" result.
- Approximate cost of services:
- $24,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Lynn, I would like to add some clarity to the items you've mentioned here.
We began our work with you in May and all design work was done and presented to you by October. Then of course ordering custom furniture requires time after that. We set up showroom visits for you to go out and see/sit in/touch all pieces we suggested which you did and we had a call directly afterward to get your feedback. You told us you loved everything! These pieces were made for you so until they are there is no way for us to do more then we did.
After the furniture was delivered one of our senior designers and then later I came by to take a look. I even bought new lamps for you... all at no charge. We all thought the room looked great. Including your neighbour who popped in and your husband.
After we completed our work with you you called about a chair you'd broken and we immediately replaced it no questions asked. Then a while later you called to say that in one spot the drapery track had separated from the wall. We had someone there the next day to repair it.
I think it is clear we definitely care and as for a lack of responsibility the exact opposite is true and clear in our dealings with you even after the job was complete.