Mike the owner installed a gas fireplace for us. When it came time to finish the project he never came back. He seemed like a nice guy, and we made the mistake of paying in full right away. After numerous attempts to reach him, he never replied. We left multiple phone messages, emails and text messages. Not returning to finish the job and not returning any calls to speak with the customer is just unprofessional. We paid for a service and for parts that we didn't get. We were left with a gas fireplace with no way to turn it on.
This was the fourth house I have renovated and this was by far my worst experience with a contractor.
I definitely would not recommend using this company or Mike. In fact would suggest to stay away. Avoid the headaches. It was because of that experience I will never pay in full up front again. It's hard to trust contractors after having gone through this.
- Approximate cost of services:
- $2,200.00
- What could this company do to improve their services?
- Return phone calls and finish the job they start.
- Any advice to offer fellow homeowners facing a similar project?
- Call someone else.