Home Painters Toronto

I selected HPT as they seemed to have a great rapport online and in the media. I was shocked to find out that a $4K paint job was not given the proper guidance and follow-up that I would expect from the sales pitch and company sales materials. HPT needs to look into their communication process. Work was not completed to scope on 3 of 5 days of work. The painter onsite was not clear on all details - sanding, ceiling paint, front porch colour locations, etc. The job was only followed-up on because I was concerned about having our newly built $7K porch painted. Often times I didn't get email responses back from my concerns post-paint day, but they were addressed the following day. They clearly advised the painter, but never followed-up with me. The owner and 2 project managers became my contacts as I would get various responses throughout the beginning of the process. Roles were not clear and no one followed-up to see if I was happy about the service once complete until I inquired about invoicing 5 days after. The work looks good, but the communication, level of professionalism and customer respect was very poor and for these reasons I would not recommend working with this company.