LB, Toronto

I selected HPT as they seemed to have a great rapport online and in the media. I was shocked to find out that a $4K paint job was not given the proper guidance and follow-up that I would expect from the sales pitch and company sales materials. HPT needs to look into their communication process. Work was not completed to scope on 3 of 5 days of work. The painter onsite was not clear on all details - sanding, ceiling paint, front porch colour locations, etc. The job was only followed-up on because I was concerned about having our newly built $7K porch painted. Often times I didn't get email responses back from my concerns post-paint day, but they were addressed the following day. They clearly advised the painter, but never followed-up with me. The owner and 2 project managers became my contacts as I would get various responses throughout the beginning of the process. Roles were not clear and no one followed-up to see if I was happy about the service once complete until I inquired about invoicing 5 days after. The work looks good, but the communication, level of professionalism and customer respect was very poor and for these reasons I would not recommend working with this company.

Karen was wonderful. She was so knowledgeable and did not pressure us to purchase. She really made our space look great. She was a pleasure to work with.The installers were fast, clean and knowledgeable. They came up with solutions when they had challenges working in an older home. Overall, we are extremely satisfied and would definitely recommend Budget Blinds of South East Toronto.