Waterloo Appliance Service

First visit, service technician determined that the control board needed replacing . The freezer was icing up. But the problem reappeared 3-4 weeks later, another control board installed under warranty. Problem appeared again in 4 -5 weeks. I called a couple of moths later but was told the call was out of the warranty period. So now I defrost every 4-5 weeks.
Their service and hourly rates are high.

Good, prompt, professional service--replaced the ignitor in the stove successfully. Only downside was the cost. Hourly rate is more than a car mechanic, the cost of the part was more than double what we could have got it for through Amazon (had to use company's part due to warranty). Together, the service call, the labour and the part came to over $300, which seems exorbitant.

My partner and I moved into a place that needed a lot of repairs, one of them being the oven. We found a replacement element, but realized the terminal disconnects were fried. Unfortunately we couldn't seem to find them in packages smaller than 1000. Andrew answered my questions about what terminal disconnects were suitable to use and provided some to me free of charge, which was super helpful. He also took a look at some photos of a freezer door that we couldn't get to close properly, and offered some suggestions before we made a decision to have a tech come out to visit. We ended up putting the old freezer into storage and replacing it with something smaller and more efficient (we don't need a stand-up freezer for two people), but if we need anything fixed in the future we'll definitely be giving them a call. Honest, prompt service, through and through.

I called them because my Maytag dishwasher was only running a 30 minute cycle.
They claimed a bad turbidity sensor. Replaced it. Two visits and $360 later it still runs a 30 minute cycle.
I called them and spoke to the owner and they will happily send someone out at full charge to diagnose the problem. Again. The one they told me was fixed. They didn't care at all.
Avoid this company at all costs. I learned my $360 lesson.

The repair man was a few hours late for the appointment, but the receptionist was helpful. After waiting two weeks for the repair of my washer--meaning I had to wring out heavy cotton towels and rinse them by hand--the machine was fixed but left sitting on three feet, so it rocked violently during the spin cycle. I later found out it would've taken seconds for the repair guy to have adjusted the foot, which was easily accessed at the front of the machine.

Andy was great.. Just a quick phone call and he diagnosed the problem with my fridge. Assured me with the right parts I could repair it myself... and I DID! Thank you so much for teaching me something new and keeping the cost reasonable. It saved me a few hundred dollars another company was going to charge me for a $24 fix.

After inspecting our oven they were to order the part and two months later we still did not get the part to fix the oven, and they could not give us a definite time as to when the part would arrive. So we cancelled, it still cost us 114.00. Definitely will not recommend this company.

Always reliable with service given, and times stated and gone the extra mile with a warranty issue. Even when other appliance technicians write you off, they will do their best to help you find a solution.
Andrew was particularly helpful.

Our gas stove oven's burner "burnt out", we called Waterloo Appliance Service and a technician (Jim) came out next day and did a good job, fixed it in no time.
He also checked the dishwasher and suggested a workaround the problem, because the actual dishwasher is 20 years old.
Jim was pleasant, courteous and professional, we thank you for your work!

It is rare to find people that you can trust for appliance parts and repairs, it seems that there are few left today and the ones that are out might just take advantage of the consumer, appliances are expensive investments and usually worthy of service and parts with the right technician.
The staff at Waterloo Appliance Service are Topguns at getting things right.
Benni