When my dryer broke down, I did some research and determined it had something to do with the switches on the console. Google brought me to Waterloo Appliances Parts and Service.
An e-mail exchange with P & S guy, Andrew, resulted in speedy ordering and acquiring of the parts I needed. Andrew called to advise me when they came in the next day! My husband picked them up, and I was good to go - except the timers turned out not to be the problem.
Using pliers to manipulate the timer, I was able to do the piled up laundry I now had, but I had a cracked knob that was preventing the timer from being set and another cracked knob on the starter.
A quick e-mail to Andrew, resulted in another speedy reply and next-day delivery.
I am most impressed with Andrew's diligence, helpfulness and friendly manner both in e-mail exchanges and on the phone.
I would recommend Waterloo Appliance, Parts and Service (and particularly Andrew) to anyone in need of help with their household machines' parts.
Sincerely,
Kat Mortensen
- Approximate cost of services:
- $130.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Kat,
Thank you for both the review and the business you provided with us... We hope your repair goes smoothly and we will always be here to help if you need us in the future.
Regards,
Waterloo Appliance Service Team