Kat from Guelph/Eramosa

When my dryer broke down, I did some research and determined it had something to do with the switches on the console. Google brought me to Waterloo Appliances Parts and Service. An e-mail exchange with P & S guy, Andrew, resulted in speedy ordering and acquiring of the parts I needed. Andrew called to advise me when they came in the next day! My husband picked them up, and I was good to go - except the timers turned out not to be the problem. Using pliers to manipulate the timer, I was able to do the piled up laundry I now had, but I had a cracked knob that was preventing the timer from being set and another cracked knob on the starter. A quick e-mail to Andrew, resulted in another speedy reply and next-day delivery. I am most impressed with Andrew's diligence, helpfulness and friendly manner both in e-mail exchanges and on the phone. I would recommend Waterloo Appliance, Parts and Service (and particularly Andrew) to anyone in need of help with their household machines' parts. Sincerely, Kat Mortensen