Bought hardwood, engineered wide plank, started to crack in random places, they initially tried to tell me it was my installers fault for installing during winter...? lol absolutely ridiculous - was later told it wasn't an installation problem and I was also told my issue would be "resolved".. 5 months from when I first requested that they help resolve the issue, here I am, no resolution. Once they get your money you're nothing to them. Every place basically sells the same brands, do yourself a favor, go somewhere that actually understands what post sales support means because I'm telling you this place doesn't. Not sure if they even know the definition of the word 'warranty'.