Hardwood Giant

Floor Retailers
Vaughan ON L4L 1A5
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66%

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Reviews for Hardwood Giant

Average customer rating:
6.6 10 (187 reviews)

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Ryan in ??????????
Ryan in ??????????
1 review Toronto, ON
10/10

Re flooring a home

After searching and calling many hardwood company's I came across hardwood giant on Fairview East of walkers line. The sales rep Anjun was polite and knowledgeable and the selection was really good ended up going with a Peruvian cherry hardwood and was able to buy it for the same price as most people were selling oak. Floors down and looks great. Thanks so much for your help guys.

Approximate cost of services:
$6,000.00
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Company Response

Hi,

Thank you so much for your kind words, and we are glad that you are happy with our product and customer service. Enjoy your beautiful floor which will last for years! We look forward to your future projects and referrals.

john in Toronto
john in Toronto
2 reviews Toronto, ON
0/10

HARDWOOD FLOORING AND INSTALLATION

It was lack of professionalism period. Don't know how still in business. No source of manageMENT contact after purchasing. Kamran was the worst as everyone kept saying talk to Kamran. I seen him one time at the sale in my experience. Once he collected the money it was me who had to contact them every week for one month to know the status of my delivery. Then Mancooky at the office says he will have someone call. NO ONE RETURNS CALL. NO RETURNS AFTER 30DAYS OF PURCHASE WHICH WAS NEVER SAID ON PURCHASE OF HARDWOOD. NO PROBLEM BRINGING BACK IF YOU WANT TO BUY MORE!! YEAH RIGHT 35% RESTOCKING FEE. CORRUPT BUSINESS PEOPLE. NOT EVEN BUSINESS PEOPLE IF YOU ASK ME. I WAS AT THE STORE IN SCARBOROUGH AND OTHER PEOPLE COMPLAINING ABOUT THE INSTALL. YOU HAVE TO PAY IN ADVANCE EVEN FOR FREE INSTALL AS YOU PAY FOR MATERIALS UP FRONT. NO WAY OUT. YOU LOSE. BUY IF YOU WANT CHEAP THAT IS WHAT YOU GET FROM QUALITY TO SERVICE. THE WOOD PIECES COME IN 8 SIZES NOTHING MORE THAN 3 FEET LONG!!!!!!!!!! GAPS EVERYWHERE. I AS A HOMEOWNER AM PROUD TO OWN AND THEN HAVE PEOPLE HAVE NO CARE FOR WHAT THEY SELL AND SERVICE AFTER THE SALE. BE WARNED. MAKE SURE YOU DO YOUR HOMEWORK AS I AM SURE YOU ARE WHEN YOU ARE READING THIS.
THANKS FOR LISTENING.

Approximate cost of services:
$2,000.00
3 of 3 people found this review helpful.
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Joseph S in Burlington
Joseph S in Burlington
1 review Hamilton, ON
10/10

Hardwood flooring

Quality flooring at competitive prices. The staff assisted me with my questions and helped me with all issues that can be expected when doing renovations. I will definitely look to Hardwood Giant for all my flooring needs. Thanks AJ for your assistance.

J Sebastian

Approximate cost of services:
$1,700.00
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Company Response

Hi,

Thank you so much for your kind words, and we are glad that you are happy with our product and customer service. Enjoy your beautiful floor which will last for years! We look forward to your future projects and referrals.

Linda in Burlington
Linda in Burlington
2 reviews Hamilton, ON
10/10

Renovation

Excellent customer service, very accommodating to my need for samples to match to other products.
Installation on time, quality workmanship and thorough clean up.
Left us with a beautiful living room floor to be enjoyed for years to come.
Thanks to A. J., Jumal, Jay, Shaik

Approximate cost of services:
$2,500.00
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Company Response

Hi,

Thank you so much for your kind words, and we are glad that you are happy with our product and customer service. Enjoy your beautiful floor which will last for years! We look forward to your future projects and referrals.

Private User
Private User
Private User reviews Toronto, ON
0/10

Basement Carpet

I would be extremely hesitant with this company. Like many of the other zero rating reviews - after they secure the initial deposit, the experience goes downhill. It's a month later for me with no carpet or return of deposit. They operate under several business names and know how to fight Visa disputes - just walk away.

Approximate cost of services:
$2,000.00
3 of 3 people found this review helpful.
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Carrie in Burlington
Carrie in Burlington
1 review Simcoe County, ON
10/10

Hardwood

We were very pleased with the service, price and quality of the hardwood we purchased. Our new floors look amazing thanks to the wonderful assistance and availability offered at hardwood giant.

Approximate cost of services:
$2,500.00
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Company Response

Hi,

Thank you so much for your kind words, and we are glad that you are happy with our product and customer service. Enjoy your beautiful floor which will last for years! We look forward to your future projects and referrals.

Private User
Private User
Private User reviews Oakville, ON
0/10

Don't do business with Hardwood Giant

Don't do business with this company. They sell 'rustic' maple and state only difference is knots with divots, wood is unfinished and comes in varying lengths (like all hardwood flooring). Bought it for our new construction vacation home 2.5 hours from our primary residence. Took two separate days off work for deliveries which never came. The delivery came the third day; about 90%of pieces were 12-18" long and each one had a black crayon mark down the middle of the good side - remember this is raw wood. We did not accept the delivery and sent it back. Hardwood Giant staff said 'what do you expect for the price?' "no we don't know how to get marks off." We said we expect what you promised us and sold us. Three days off work, travel time, costs etc. We are now out of pocket our initial invest +++ to the tune of $5,000. We've got their strategy figured out however. The wood which was delivered was dated 2013. They sell the 'rustic' product, deliver unusable byproduct. Consumer doesn't accept. They say sale is final, no refund but money could be applied to other regular, non competitive priced product. Lost leader for sure. Encourage anyone with similar experience to file complaint under Ontario's Consumer Protection Act https://www.ontario.ca/page/your-rights-under-consumer-protection-act . This is just plain wrong in so many ways.

Approximate cost of services:
$5,000.00
3 of 3 people found this review helpful.
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Company Response

The customers, husband and wife, seem to be twisting the facts to their favors/benefits, which may misrepresent Hardwood Giant.

They both visited us during our three day mega sale event from May 8, 2015 to May 10, 2015 at our Burlington store and told us crystal clear that they were on the look out for a "cheaper than the cheapest" hardwood floor for their vacation home and did not want to spend more money. Our Sales Team suggested the customers browse through the samples displayed in different varieties and qualities in order to pick a floor of their choice, and further discuss and place the order. The customers took about two hours to carefully view over 250 different varieties and qualities of floor samples that are displayed in our store. They showed much interest in the display sample of “the” Unfinished Rustic Maple Hardwood and wanted to put up their order. They were very happy and overwhelmed to find what they had been looking for, for the past many months at different vendors, and asked us to make the necessary invoice for the Unfinished Rustic Maple Hardwood floors. Before accepting their order, we once again made it very clear that the floor they were about to order is unfinished, unvarnished, rough, in random lengths with knots, cracks & marks, and the plank length might not be longer than 4 ft (48 inches). We also told them that the floor is of low grade at the lowest price and they should not expect more than the value that they would pay for. The customers very clearly replied to us that they have been looking for this type of floor for a long time and they were happy to find this one with us and already made up their mind to buy this floor from us. The customers further said that they wanted to give their vacation home a cottage or antique look and were not worried about the product, but rather the price. Thereafter, they went ahead and bought this floor.

With the clear understanding of the aforementioned, we placed the order for 3,000 square feet of the Unfinished Rustic Maple Hardwood floor at $0.87 plus taxes per square foot (YES, YOU READ IT CORRECT, EIGHTY SEVEN CENTS ONLY PER SQUARE FOOT), which the customer conveniently and/or deliberately chose not to reveal here, only to mislead the readers. The total value of this floor was $2,970 (for which we, the company, covered the applicable taxes in addition to this total) WITH FREE DELIVERY TO OAKVILLE. Upon making the order, the customers were well aware that this product was an “As is & where is” basis and the “Sale is final” and “No return” and the customer willingly & consciously signed the contract with us. A sample of this flooring which shows the mentioned characteristics can still be found in our showroom.

The customer was not ready to accept delivery at the time of creating the order, as the renovation was yet to start and they were also preparing for vacation in September / October 2015. Upon returning from their vacation, they communicated to us a new delivery address in NORLAND City of Ontario, which is about 230 km away from our Store in Burlington. The customers were persistently requesting free delivery on such a heavy product to such a long distance. We advised them to arrange their own pick up, but they said their transporters were asking way too much to carry the product of about 5,000 lbs and at such a long distance. Finally, after the long and hard negotiations, they agreed to a nominal delivery charge. They suggested the delivery take place on 31 December 2015 and since that date was going to be the New Year’s eve, and if no transporters are available, they would want the delivery towards the last week of February 2016. A point to be noted here is that Hardwood Giant has been stocking this material for about 8 months, from last May 2015 until now, without imposing any storage cost to the customer, in order to give them better service.

In the second week of January 2016, the customer requested delivery in the third week of January 2016, and the customer agreed to pay the agreed upon nominal delivery charges to the transporter directly upon delivery of the ordered hardwood flooring at their garage. After the material was unloaded at their garage, the customer told the transporter that they would not pay the delivery charge. When the transporter informed the customer he would have to take back the materials if they did not pay the agreed transport charges to him, the customer started finding faults with the floors in order to not pay the agreed transport charges. The lengths of the wooden planks were not 12 to 18 inches as claimed by the customer, but they varied from 12 inches to 48 inches.

Upon not receiving the agreed transport charges from the customer, the transporter reloaded the material and brought it back to our warehouse, in turn, we were required to pay double transport charges to the transporter. The next day the customer phoned us to say that they would come to our warehouse to pick and choose the best hardwood pieces from the entire lot, to which we told them that the price would go up a bit, simply because the product becomes Select & Better grade which in another word is a premium product. We then suggested to them that they visit our store to choose a pre-finished option. They visited us and chose one of the fast moving, best quality Canadian pre-finished floors, yet they did not want to pay more than $3 per square foot including tax.

It is needless to say that these customers were looking for “the best of products” yet they did not want to pay for the value of the product. It is understood that the quality of any product depends upon the money paid.

In an effort to provide the utmost service quality to the customer, we encourage this customer to return to our store to choose an economical option such as our high quality laminates, or best quality Engineered hardwood floors if they do not want to spend more money on their vacation home.

C. Charles
C. Charles
1 review Milton, ON
8/10

Engineered Hardwood Floors

A friend recommended Hardwood Giant to me. He said that they have good product and pricing. I have a DirectBuy membership and I was a bit skeptical, but decided to go see what they had for comparison.

The showroom in Burlington had a simple and easy to view layout. Anjum was very helpful, and provided the right amount of customer engagement and space to think about my decision. In the end, the price was very competitive. Just as important, stock was available within a few days vs weeks.

I also appreciated that I could return a limited number of boxes for reimbursement. It can be frustrating not having enough material; it is great to have a supplier that can support you when you have too much material.

I would work with Hardwood Giant again.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Hi,

Thank you so much for your kind words, and we are glad that you are happy with our product and customer service. Enjoy your beautiful floor which will last for years! We look forward to your future projects and referrals.

BRIAN in Hamilton
BRIAN in Hamilton
1 review Hamilton, ON
10/10

Hardwood floor

We had a very positive experience with Anjum at Hardwood Giant in the Burlington location, and were well pleased with the service, price, and quality of the product. I have already recommended this company to friends who are looking for quality product for their kitchen renovation at prices that meet their needs.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you BRIAN for the 10 Star review. We appreciate your feedback and are pleased to hear that your experience with us was a positive one. On behalf of Anjum and all of us at Hardwood Giant, we would like to take this opportunity to thank you or allowing us to assist you with your flooring needs, and for already mentioning our name to your friends!

Mary in Burlington
Mary in Burlington
1 review Hamilton, ON
10/10

Hardwood Flooring

I was very satisfied with the quality of the wood flooring. Despite the fact that I brought the surplus flooring and padding back later than the 30 days specified they honored a return of funds as I was sick over the holidays and could not bring the items back in a timely manner.
I would definitely work with the staff at Hardwood Giant again.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Company Response

Hi,

Thank you so much for your kind words, and we are glad that you are happy with our product and customer service. Enjoy your beautiful floor which will last for years! We look forward to your future projects and referrals.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Hardwood Giant

Started in 1952 from a small store in Mississauga with a mission to continuously serve the GTA with quality flooring products, great pricing and awesome customer service! Today, we serve approximately 40, 000 happy customers per year and this number is continually growing. Currently, we have six locations in the ...
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