Hardwood Giant

Floor Retailers
Vaughan ON L4L 1A5
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HomeStars  >  Floor Retailers in Brampton  >  Hardwood Giant  >  Sub-standard product
Disillusioned in Ancaster
Disillusioned in Ancaster
3 reviews Hamilton, ON
3/10

Sub-standard product

Purchase Ambiance White Oak Black Forest flooring with installation. The price was fair and the product looked beautiful. Installation was delayed a week but that was not a problem. Floor was installed and looked very nice. We have had floor for 3 months. Our small dog accidentally dumped her water bowl which we cleaned up very quickly; within a minute. But the next day, the flooring was cracked and the finish bubbled. Called the store to claim warranty but got a "NO" but they can fix it for a $600. Called the manufacturer in Brampton and got a "NO" from them also. Called the store again and asked if they could sell me the product at cost and I will do the repair myself. They said "NO" but they will give me a 7.5% discount; $7 off for one box ($91). I settled for that because it was obvious they were not going to do any better. In my opinion, the product is of low quality not being able to handle a small spill of water. Our main floor is covered with a different hardwood flooring and it has had water spilled on it many times with no problem. These people do not stand behind the product and therefore I would not recommend using Hardwood Giant nor Ambiance Flooring (http://www.ambiancehardwood.ca/). They are making more money from me because of the low quality product.

Approximate cost of services:
$3,065.00
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