Unethical Practices ... Avoid them!!
This past year I signed a contract with Hardwood Giant (Torbram Rd., Brampton) to install hardwood floors on the main floor of my house. Once the floors were installed I contacted them by phone and by email with issues of poor workmanship and the poor quality of some of the planks. My concerns were not acknowledged and, when I personally went in with my issues, I was treated rudely. No assistance was offered. I tried various avenues to get results such as trying to reach a manager, filing with the BBB and the CPA but was not able to get any assistance. As a result my issues were not addressed and I had to hire another contractor to correct what they could, and am using area carpets to disguise other areas that were too costly to repair.
In my opinion I would advise those who are considering doing business with this company not only to bear in mind my cautions but to check this and other online customers’ complaints regarding this company and their parent company in Oakville. Check Google Reviews, TrustedPros, Yelp, Homestars and FaceBook. They all have the same bad reviews.
- Approximate cost of services:
- $7,000.00