In the summer of 2010 we had vmat roofing redo our flat roof. They gave us a 5 year guarantee and we paid in full. I asked for a receipt and was told one would be mailed to me. When I didn't receive it after a few weeks I phoned. My calls were never returned. Thankfully I wrote a cheque and used that as proof for my income taxes. In the spring of 2011 we had more leaking into the house and water bubbles under the surface our flat roof. We made 15 phone calls and left messages everytime. They kept making excuses as to why the owner wasn't returning our calls or visiting us to see what was wrong. We finally gave up after a month of no response but because we were rebuilding a terrace over the roof we couldn't delay the contractor anymore so we hired another roofer to come and fix the problem. Vmat did not properly seal the flat roof side that connects to our house. Because of this flaw water seaped in under the flat roof. We were frustrated by whole experience and are not only out the money that we paid Vmat roofing but we had to pay $2000 on top to another roofer to fix the problem caused by Vmat.
- Approximate cost of services:
- $3,000.00