Helen and Jim in the Junction

In the summer of 2010 we had vmat roofing redo our flat roof. They gave us a 5 year guarantee and we paid in full. I asked for a receipt and was told one would be mailed to me. When I didn't receive it after a few weeks I phoned. My calls were never returned. Thankfully I wrote a cheque and used that as proof for my income taxes. In the spring of 2011 we had more leaking into the house and water bubbles under the surface our flat roof. We made 15 phone calls and left messages everytime. They kept making excuses as to why the owner wasn't returning our calls or visiting us to see what was wrong. We finally gave up after a month of no response but because we were rebuilding a terrace over the roof we couldn't delay the contractor anymore so we hired another roofer to come and fix the problem. Vmat did not properly seal the flat roof side that connects to our house. Because of this flaw water seaped in under the flat roof. We were frustrated by whole experience and are not only out the money that we paid Vmat roofing but we had to pay $2000 on top to another roofer to fix the problem caused by Vmat.

We bought our first house 2 years ago and have had problems with leaks since the first couple of months. We've been through 2 roofers and 1 eaves company trying to resolve the issue. When we still had problems our dozens of phone calls were ignored by the 2 roofers and the work on the eaves was sloppy and incomplete. A friend referred us to Fixer on the Roof. , From the start we had excellent service. Arther, Eddy and the rest of the crew did a thorough, detailed job. Our roof is complicated...It has a victorian slope, a dormer and a flat roof. The other roofers rushed through it in a day or two. Arthur, Eddy and the rest of the crew were very professional and meticulous. Our contractor who is building our terrace rarely recommends roofers but was so impressed by the quality of the work done by Fixer on the Roof that he is recommending them in the future. Trish and everyone we spoke to on the phone and emailed were extremely pleasent and helpful. We have been so stressed with this reno and what the other companies have put us through. I can't begin to thank each and everyone who works there for finally taking care of our leaks. Helen and Jim