Alarm Boss

This company sells you their service, to lock you in a contract, once thats done they will decide how they respond to you. My home isnt being monitored when I called the office to speak with the person who I worked with Sarah she says she will call me back in 10 minutes. Doesnt call me back, two hours later I called her, finally got a hold of her, now shes reluctant to come to a resolution and puts me on hold trying to frustrate me. I would not recommend this company because their monitoring system is not up to date and they charge for service they dont provide.

've been with this company for 30+ years and have recently discover how unethical they are, especially with someone that has been loyal for this many decades. For 20+ years they charged me 25/month for monitoring and when I decided to stop my service with them they lowered to 18/month, saying I'm a very important customer and they don't want to lose me. I agreed! For next 8 years the payments came out of my account regularly . This year 2019 i wrote an email to the company and followed up with a phone call confirming my desire to stop using their service. They still wanted me to continue and offered a stupid video door bell ... no thanks i replied, just cancel my service. For the next 3 months they continued to draw the monthly payment from my account even though they are not monitoring my alarm. How unethical is this ! I followed up again with another email for them to credit me for the services not rendered, its' gone unanswered. The person in their finance dept is Yasmin ('yasmin@alarmboss.com') Alex is the founder and I have not heard back from either. I urge anyone considering this company, to not. They say their are monitoring however my experience is they are not!. I deliberately set off my alarm for 60 secs several times and they did not call the house. Please BE CAREFUL. Alarm Boss (Alex) if you are reading this we go back a long way and this is how you treat 3 decades of customer loyalty .. shame on you.

Excellent service and customer service, friendly people, very knowledgeable and experienced technician. Very positive experience with this team.

Compliments to Suda who met with me to determine the system that was right for me. He explained the system thoroughly and answered all my questions. System works great...EXTREMELY satisfied with the work and the surveillance system. Thank you Suda.

Good customer service by the sales rep Jacob, although I felt that the price was higher than expected

Alarm Boss was very helpful and collaborative in determining what our needs were. Great price, excellent conscientious service.

Excellent work! Very professional and clean. All work was done quickly within time of quote.

Definitely will recommend to everyone.

We had outdoor cameras and an internet access point installed. This required running cable and electrical wire. David and his team were very professional and did a wonderful job.

On point with quotes, on time with install. Great service. Will continue to recommend to future clients.

Excellent after sales service. Sales Rep David Thomas provided excellent service, quoted in time, followed-up and best part is after sales service. Will surely recommend Alarm Boss to others.