Good afternoon Kenny T
I've reviewed your order, listened to all the phone conversations and spoken with our lead technicians regarding your order. These are my findings, you had used home remedies and chemicals and damaged your rugs causing discolorations etc. you called on us for help to restore your expensive carpeting.
Washing alone will not fix the problem caused by improper care by the homeowner. We offered you a colour correction service to rebuild the coloring back into your Chinese wool rugs. A process that takes a lot of time and requires a secondary specialty team that work in our repair department.
I can see, from our files, per our notes that we picked up two of your rugs for additional review and after discussing the options, you declined the additional work. No problem we were happy to have the rugs picked up in order to keep up A nice relationship with our customers.
You paid for the work that we did. Thank you. You are free to receive a second opinion and circle back with me with your findings.
If I may suggest.....doing stain removals on rugs requires a great deal of experience. It's taken us over 100 years to develop the tooling techniques and procedures to carefully clean and remove stains from expensive and exotic rugs. In the future you should consider leaving it to a professional rug cleaning specialist.
If you would like to discuss this or any other matter further please contact me at 416-538-8669 and ask for Tony
Best,
Tony