S & Sons Moving, Packing And Junk Removal

Thank you very much for your feedback Alina. Wishing you all the best in your new place.
With best regards: your S & Sons Moving team.

At the free in home estimate, provided 2 month ahead following recommendation were made: our company to dismantle and pre-pack clients furniture, to make sure the moving day goes smooth and cost effective. ( It is less money to pay for packing crew instead of truck parked and moving crew to dismantle furniture). Sam, the client was at the quote time and booked the move, with plan to call later and provide the deposit. The quote was: 6 hours of actual moving if we ( our packing team) prepares for the move and all is ready for safe transportation. The minimum charge was $640.00+HST for the 3 hours job - this was not the estimated cost, but only the minimum charge. The client has the copy of the estimate left with him and it is very clearly written. Also, the booking was made for 9am to start. Our company called several times to remind for the deposit payment, but client was postponing that payment. Two day before the move, Sam called our office to ask to start the move later in the day, as his lawyer advised he may not get the key to the new place until 5pm and they do not want to pay our moving crew hours of waiting for the key. We advised the client that there are only two options. First is to keep the booking as initially made at 9am to start and that is the only time we will guarantee our moving crew coming to the job on time, specifically at 9am. The second option is: to re-book the move for 2pm or after to start and accept flexibility to have our crew after moving other client from 9am. The client wanted to think about it up until the day before the move and talk to his lawyer. Our office called the client to advise that as there was no deposit paid for so long time and they are concerned with the payment for the waiting time, we are booking a smaller job from 8am and after completing that job our moving crew will go to move him. At the same time we asked the client hoe prepared he is for the move, as he refused to get pre-packing services and we are concerned with combination of: not being prepared for the move in one hand and starting the job late in the other hand. That was explained to the client clearly that it can lead to many complications: specifically if the new owner of his house comes and he is not moved out yet,- can even go as a legal complications. The client insisted on starting the job in the afternoon.
We were absolutely right in our concerns: the client was not packed, dismantled or prepared for the move as we would recommend for safe and effective move. The job was started at 3:30 pm, we advising the client that hiring the 5th men in the situation will only help and speed up the combination of both packing and loading the truck, instead of only loading pre-packed furniture. Instead of 6 hours estimated moving job, it took 9 hours to both pack, dismantle and load/unload the truck. The 3 hours of pre-packing were estimated for different day and client never accepted it, or did the preparation for the move on his own. Our truck did break down and the time for the repair was not charged to the client, in fact the client got $200.00 discount for the inconvenience. In addition to that, the client did not want to pay for the second portion of the move, trying to "make a deal'. Our company provided a quote of: 3 hours pre-packing and 6 hours of moving. The client hired our company with full acceptance of the proposed hours to complete the job and hourly rates for the packing crew and moving crew. The new owners came to the house and were very upset with our client starting the job late in t the day and delaying their move in. He was very apologetic and specified that he was suppose to listen to our advise.
To conclude: it is very upsetting to read false statements, instead of saying Thank you for the moving crew, that finished the job after midnight because of their mind set to safe money ''on all terms'' even affecting badly many other people. It is totally unreasonable to expect to move a 4 bedroom house, especially not prepared for the move, -for 3 hours?!!!
We would strongly advise other service providers to stay away from this family- totally unreasonable, and ready to take advantage of any situation to save money and get a free ride.
With all respect to the client: We answered and gave the picture of what happened prior and during the moving process. We have and are prepared to post and share to interested parties: pictures of totally unpacked piles of clothing and household belongings, that were in customer's mind ''ready for move'', actual copy of the estimate proposal, showing 6 hours of estimated moving job and 3 hours minimum estimated of pre-packing. We can only recommend very important steps for a stress free and cost effective move, but cannot enforce clients to do that. In this case: the client refused the pre-pack services, changed the booking time the day before the move and accepted the fact that we will not guarantee what time our moving crew will come, as we cannot control how fast or slow the first job will take.

Thank you Lawrence for referrals and a testimonial!
S & Sons Moving team.

This dispute is handled by BBB at the moment, where all contracts and facts can be seen in support of our reputation and professional job done. An estimate was provided to the clients for 7 hours job, in condition that all will be pre-packed and ready for the move. Clients assured will be packed, and last minute booked our packing crew for 6 hours the day before the move. Even it was not all completed, clients again assured they will be ready for the next day move. Not only they were not ready, but also ''forgot'' to disclose that they have a storage to move. Access to the storage was via bushes, in a poring rain conditions. This all leaded to 3,5 hours extra, that took to complete the move. Also, we were able to bring additional truck, to accommodate the undisclosed content of the storage. Client signed on the contract that initial approximate estimate of 7 hours in not valid any more. Clients also requested an un-packing services the day after the move, which is of course at additional charge, that somehow clients want to include in estimated 7 hours job. We are proud of our team, we were able to help this clients in a very ''unfriendly'' poring rain condition, were able to load everything and did it all in a timely manor. This clients were extremely rude and difficult to work with and we feel ''robed'' from our best intentions, efforts, saving them $400-$600.00 by providing them with boxes, wardrobe boxes and bins for china. Please see our latest videos on our Facebook page of everyday happy clients, served by S & Sons Moving team.

Thank you Rayissa, we appreciate your referrals and recomendations.
S & Sons Moving, Nadia and Stefan.

Thank you Lawrence for recomendation and referrals you send our way!

S & Sons Moving team.

Thank you very much for many referrals you gave and so many customers after your initial move with a big range-stove. We appreciate your recomendations and will do our best in satisfying future jobs.
S & Sons team.

This move (3 bedroom condo) was booked by Dave’s wife last minute, just a few days prior to the move. All details were explained and the contract emailed to verify all terms, including the prepayment of the 3 hrs minimum and the balance payable before unloading. She was asked many questions, including if they will be ready for the move: completely packed, dismantled furniture and if they need our help with it. They hired us to pack the afternoon before the moving day and in the middle of it decided to go to dinner and told our packers they will complete it later on. When our moving crew came next morning, - the packing was still to be done and that prolonged the hours and created an issue with the elevator booked time.
They were offered boxes: either used ones for fee or brand new ones with the fee, - they choose used ones. We offer used (2-3 times) boxes free of charge to help our customers and save them money. Dave and his wife had used professional boxes and nothing as in his description.
The issue started right from the beginning of the job, when Dave refused to prepay the minimum charge as his wife never told him the details of our contract. With very aggressive and abusive attitude he argued and demanded the crew to do the job and then get paid. Our office talked to him several times and we decided to leave the place as we did not want to deal with them. Our crew was there to provide service and not to fight with the customer for money! At this point we knew that they are the type of customers that like to abuse “the bad reputation” of the movers overall and get moved for free. After wife’s call and promise to deal with the foreman and follow the terms of the contract we started the job. We had to refuse their credit card, as they planned to pay and then stop the payment and get it done for free.
This job was extremely unpleasant and nervous, but our crew moved all their possession safe and no damages. It took much longer due to the fact they were not prepared and the difficult accessibility. On the first place there were long hallways and on the second place there were 2 levels with steps to be used and the dollies had to be reloaded twice.
We have answered several nasty and dirty language letters to Dave already with all this details.
If you need to move: PLEASE call movers for free in-home estimate and get all details ahead of time, read all terms in the contract. PACKING is a must, regardless of who is doing it, the movers or the customer. If you don’t like the contract, just don’t hire them instead of manipulating the crew on the moving day to change the terms as they will not.
I would pledge all moving companies to stay away from this family if they ever need to move again. You can’t make them happy no matter how hard your crew works, what equipment you have and it is not worthy to listen nasty abusive and dirty language wile working…